Solar Field Service Technician Boston at Palmetto Clean Technology

Company DescriptionPalmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners businesses and entrepreneurs to adopt renewable energy through simple scalable and innovative solutions. Operating at the intersection of B2B and D2C we offer software financial products and services that drive real environmental impactwithout compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development career growth and purpose-driven work. Palmetto offers a comprehensive benefits packageincluding unlimited PTO medical dental and vision coverage paid parental leave retirement plans and moreso you can have it all both personally and professionally. Palmetto prioritizes people planet and profitbacked by a culture that values collaboration impact and balance. Join us in building a brighter cleaner world.LocationThis role will be based in Boston Massachusetts.Summary of RolePalmetto believes that happy customers are not just those installed quickest but those whose systems provide the value they expect. The Field Service technician role is focused on upholding this promise to our customer and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally.The Solar Service Technician is a utility player who can support Service Installation Job Closeout Permitting/Inspection etc. They are the go-to person to help with ongoing Services needs throughout the 25 year lifespan of a customers solar system helping to build strong lifetime customer relationships.This role reports directly to the Services Sr. Manager with a dotted line to the local Regional Director or Installation Manager.Strategic & TacticalProvide onsite troubleshooting and repair of solar systems.Document visit and complete job close out report.Schedule site visits directly with the customer when required.Work with local field teams and central scheduling to optimize resolution times.Provide feedback to field team leadership driving continuous improvement of Palmettos installation quality and execution.Assist with close out of pre-energization issues ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.Provide feedback to Palmettos Customer Experience team working together to ensure Palmettos resolution of system issues provide not just satisfaction but an experience they will brag about to their friends and family.Complete other tasks as needed including but not limited to physical site surveys inspections and document collection.Be the key Palmetto field representative to deliver great quality experience and performance of all Service and Installation work.Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.Tactical ResponsibilitiesMaintain SLAs for service work site visitsPerform O&M work and monitoring supportPerform site surveys/site visitsPerform partner and internal field trainingPerform safety and quality site audits and JCO reviews and manage/site inspectionsPerform field installations including PV storage MPU or structural upgradePerform damage and claims investigationsQualificationsElectrical License (only required in MA a plus elsewhere)3 years of installing repairing and troubleshooting residential solar & storage systems.General knowledge of residential home maintenance and repair ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.General construction/framing experience is a plus.Must be willing and able to climb ladders stairs work on rooftops and able to work on your feet for long periods of timeAbility to work in extreme environments (example: hot sun cold rain crawl spaces etc.)Electrical experience is a plus.1 year of working at heights including on rooftops climbing ladders and stairs and performing repetitive duties such as lifting bending and standing for long periods of time.Ability to lift 50 pounds of weight frequently throughout the assigned workday.Ability to safely handle and maintain basic hand and power tools used for installation.Excellent communication skills and a professional demeanor.Attention to detailRegular reliable and predictable attendanceAbility to work well with others in a collaborative team environmentMust have a valid state drivers licenseMust have a clean driving recordEmployment is contingent upon the successful completion of a background check.Equal Employment OpportunityPalmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications merit and business need. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or any other status protected under federal state or local law.For more about our Privacy Policy visit: Experience:IC Key Skills Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary Employment Type : Full Time Experience: years Vacancy: 1