Solutions Engineer at Extreme Networks

Over 50000 customers globally trust our end-to-end cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year no provider is better positioned to deliver scalable outcomes than Extreme.Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences not in spite of them.Become part of Something big with Extreme! As a global networking leader learn why theres no better time to join the Extreme team.Job DescriptionThe Solutions Engineer supports customers who purchase premium services providing technical guidance solution validation deployment services and operational support for advanced wired and wireless networks in high-density venues and enterprise environments. This role combines network design deployment wireless optimization troubleshooting customer enablement and cross-functional collaboration.Focus Areas Customer success and support delivery Wireless switching routing access control analytics Extreme Validated Configuration (EVC) IP network configuration and troubleshooting ExtremeCloud IQ management and WLAN High-density Wi-Fi best practicesResponsibilitiesVenue & Stadium Support Provide technical support for high-density Wi-Fi switching routing and analytics. Serve as escalation point for customer engineering teams; coordinate with GTAC as needed. Provide event support including occasional after-hours or weekend work.Network Design Deployment & Validation Design install configure and troubleshoot Ethernet switching fabric and WLAN solutions. Deliver on-site and remote deployments and configuration validation. Conduct RF site surveys spectrum analysis and Wi-Fi optimization. Test and verify EVC solutions and overall deployment readiness.Lab Work & Solution Engineering Perform hands-on lab work: solution testing issue reproduction hardware/software validation and equipment staging. Use diagnostic tools such as Wireshark NetAlly automation scripts and RF utilities. Act as a technical liaison with sales engineering and product teams.Analytics Monitoring & Management Install and configure venue analytics solutions for major-league customers. Support customers in ExtremeCloud IQ WLAN management analytics and security integrations. Diagnose network issues across Layers 17.Documentation Training & Customer Enablement Develop technical documentation including MOPs guides and troubleshooting materials. Deliver training to customers partners and internal teams. Support partner and customer engineering enablement. Manage complex customer situations with professionalism.Customer Success & Communication Build strong customer relationships and support long-term success. Communicate clearly with internal and external stakeholders. Manage multiple priorities and customer expectations.Core Technical SkillsNetworking & Protocols VLANs switching routing link aggregation ACLs port mirroring SNMP Static routing OSPF VRRP RADIUS TACACS RADSEC PKI Syslog SSH TFTP DHCP PoE LLDP MSTP RSTP STPWireless & RF High-density Wi-Fi design and optimization RF spectrum analysis Active passive and predictive site surveysSystems & Tools Linux/Unix familiarity Wireshark NetAlly tools Python scriptingEducation & Certifications (Preferred) Bachelors degree in Engineering CS or related field CWNP certifications (CWNA CWAP CWDP CWSP CWISA CWNE) CCNA or higher (CCNP/CCIE) Extreme Networks certifications (to be obtained within 1 year)Experience Requirements 5 years in technical support professional services or network engineering Experience troubleshooting across Layers 17 Experience with WLAN switching routing and large-scale deployments High-density venue experience strongly preferredPersonal Skills Strong customer-first mindset Excellent interpersonal and communication skills Ability to navigate sensitive customer situations professionally Ability to work independently and across cultures Proficient in technical and business EnglishExtreme Networks Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning artificial intelligence analytics and automation. Over 50000 customers globally trust our end-to-end cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information visit Extremeswebsiteor follow us on Twitter LinkedIn and Facebook.We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values no employee or applicant will face discrimination/harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability status or veteran status. Above and beyond discrimination/harassment based on protected categories Extreme Networks also strives to prevent other subtler forms of inappropriate behavior (e.g. stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden barriers to success have no place at Extreme Networks.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us. Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Full-Time Experience: years Vacancy: 1