Information Technology Support Specialist at Robert Half

Robert Half Technology is hiring an IT Support Specialist to deliver polished, “white-glove” end-user support for a growing, multi-site healthcare environment. If you thrive in a fast-paced support role where soft skills matter as much as technical skills, this is a great opportunity to join a stable organization with strong leadership and work-life balance.What You’ll Do (Key Responsibilities)Serve as the first point of contact for internal users via phone, chat, email, and walk-ups Triage tickets with a Managed Service Provider (MSP) and help drive resolutions end-to-endProvide hands-on Office 365 support and user administration (email, Teams, OneDrive, SharePoint basics)Support Entra ID (Azure AD) user management and access troubleshootingPerform hardware/software installs, upgrades, and maintenance (PCs, peripherals, standard apps) 🛠️Support users remotely across multiple clinic locations and occasionally onsite as neededDocument fixes, create/update support procedures, and improve workflows Assist with project-based IT work (site growth support, refreshes, rollouts, process improvements)What We’re Looking For (Qualifications)Required2–5+ years in IT Support / Desktop Support / Help Desk (Level 2–3 preferred)Strong experience with Office 365 support/adminExperience with Entra ID (Azure AD) and/or Active Directory (user/group management, access troubleshooting)Solid Windows support background (Windows OS, basic troubleshooting, imaging basics)Basic networking knowledge (DNS/DHCP fundamentals, Wi-Fi/LAN basics, troubleshooting connectivity) 🌐Proven ability to deliver white-glove support—especially supporting providers/clinical users with professionalism and urgencyStrong communication, follow-up, and documentation habits ✍️Nice to HaveTicketing tools: ServiceNow, Jira, ConnectWise (or similar) 🎫Azure/AWS/Google Cloud exposureHIPAA awareness/compliance mindsetVoIP familiarityMac/iOS supportEHR exposure (Athena, Epic)Work DetailsLocation: Temecula, CA (Onsite to start; potential hybrid after ramp-up) Schedule: Monday–Friday (core hours typically 8:00am–5:00pm; must be available within 7:00am–6:00pm window as needed)Travel: Local travel to nearby sites may be requiredCompensation$60,000–$75,000 base (depending on experience) Bonus: N/AAnnual review: YesBenefits/Perks: Strong leadership, good work-life balance, structured onboarding (welcome touchpoints + 30/60/90 check-ins) Apply now or message me directly—Robert Half Technology is moving quickly. 🚀