Sous Chef, Ops at gategroup Careers

We're looking for motivated, engaged people to help make everyone's journeys better.

• Reporting to the Executive Sous Chef or the Executive Chef for the unit, the Sous Chef, Operations assists the Executive Sous Chef Operations or the Executive Chef in designing and preparing meals for airline customers.

• Provides culinary expertise and leadership; promotes quality food services and ensures food safety and sanitation requirements are followed.

• Drives the food production effort with the assistance of Food Supervisors

Main

Duties and Responsibilities:

• Responsible for ensuring food specifications and labor objectives meet all Company and customer requirements
• Supervises department for quality and quantity; ensures items are produced and dated according to specification, and coding system is adhered to correctly (i.e. - FDA, USDA, HAACP and other governmental regulations)
• Keeps account of attendance, sets up paperwork, sets up each shift and assigns employees to specified sections (schedule optimization)

• Orders raw material from storeroom and produces extra meals at last minute as needed
• Prepares daily production sheet and assigns tasks to employees; works with and directs employees
  
  through the use of
  
  the production sheet and passenger counts
• Responsible for all food items after requisitioning them from the storeroom; training and recurrent training of all employees on proper procedures of preparation
• Ensures safety procedures are adhered to; maintain cleanliness through shift to ensure quality product
• Manages daily production of hot and/or cold kitchens for quality and consistency

• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).

• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
• E
  
  mployee
  
  must complete all company required training including but not limited to
  
  ServSafe
• Compliance with all company required policies, procedures and processes including but not limited to required training

Benefits

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Qualifications



Education:

• Associates degree in the Culinary Arts or a Culinary Arts certification preferred.

Work Experience:

• Minimum 1-3 years
  
  of experience
  
  as a Chef and/or Sous Chef required.
• Minimum 7 years
  
  of experience
  
  as a cook required.
• Previous supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment preferred.
• In-flight catering experience or experience in a high-volume food service environment preferred.

Job Skills:

• Ability to cook meals according to detailed specifications.
• Ability to work in a fast paced, deadline driven environment.
• Must have strong and effective leadership skills, and the ability to successfully manage a team of cooks.
• Current or previous labor relations experience is a plus, but not required.

• Candidate must be comfortable with all levels of employees and
  
  have the ability to
  
  drive positive program change.
• Ability to train others required.
• Must have the ability to give negative and positive feedback to employees
  
  on a daily basis
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.

• Must be innovative and
  
  have the ability to
  
  make changes to the operation as needed to further improve the work environment and unit performance.
• Experience with menu design a plus.
• Basic computer skills required. Working knowledge of Microsoft Office products preferred.

Technical Skills:

(Certificates, Licenses and Registration)

• ServSafe
  
  Certified
  
  is
  
  preferred.

Language / Communication Skills:

• Must have excellent written and oral communication skills.
• Bi-lingual in Spanish is a plus.

Job Dimensions



Geographic Responsibility:

USA

Type of Employment:

Full-T

ime

Travel %

Yes

- Up to 25

Exemption Classification:

Exempt

Internal Relationships:

all production areas

External Relationships:

airline customers

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production kitchen facility
  
  there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• A rotating schedule of over 55 hours per week is typical.

Budget / Revenue Responsibility:

N/A

Organization Structure



Direct Line Manager (Title):

Executive

Sous

Chef, Operations

or Executive Chef, Operations

Number of Direct Reports

Up

to

40

varies by unit (Head Cook,

Specialty Cook

, Assistant Cook

in Hot Kitchen

Number of Dotted Line Reports:

N/A

Estimated Total Size of

Team

Up

to

40, varies by unit

G

ate

G

roup Competencies

R

equired to be

S

uccessful in the

J

ob:

• Thinking -
  
  Information Search and analysis & problem resolution skills

• Engaging -
  
  Understanding others, Team Leadership and Developing People
• Inspiring -
  
  Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving -
  
  Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other -creating a safe workplace environment is everyone's responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

• opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup

is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against

on the basis of

race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
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