Spare Parts Salesperson at NETZSCH Group

NETZSCH Premier Technologies LLC is looking for a Spare Parts Salesperson to support our customers in a direct customer service capacity. The primary functions of this position include internal spare parts quote and order generation communicating technical information related to spare parts and general customer service pertaining to spare parts order fulfillment.  Specifically this position will:Direct and indirect sales of all spare parts and equipment accessories Assist customers with identification of parts.Provide and prepare verbal and written quotations and process all received orders through SAP with appropriate paperwork.On a daily/weekly basis prepare customer credits return authorizations and warranty replacement documents as well update customers on delivery changes for open orders.Prepare customs papers as needed.Solve problems involving over shipments late shipments accounting problems etc.Work with Field Service Engineers and other NETZSCH Aftersales staff as needed.Improve overall customer satisfaction by providing timely enthusiastic and thorough communication to all customers end users and outside sales personnel. This includes sister company affiliates and Technical Support staff.Proactively communicate with customers related to quote and order status regardless of positive or negative information.Generate and monitor cases in CRM system related to customer requests.Assist Aftersales Manager as needed.Qualifications : Successful candidates will have a a technical background with at least 6 months related experience or training/education in a technical field.  Prior experience in a customer facing position is also required.  In addition:Excellent written and oral communication skills are required.The ability to display attentiveness patience and empathy when dealing with customers and maintain a professional demeanor in stressful situations.Must have strong attention to detail thoroughness and problem solving skillsMust be able to work on-site in Exton PA with the option for a hybrid (onsite/remote) schedule after training is complete.Additional Information : NETZSCH offers a full benefits package to include medical dental vision Life STD LTD 401k with Company match tuition reimbursement and paid time off.We are an Equal Opportunity Employer including disability/vets.Remote Work : NoEmployment Type : Full-time Key Skills Business,HR & Payroll,ABB,Learning Management System,Employee Benefits,Event Production Experience: years Vacancy: 1