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MI Windows and Doors

Specialist II IT Support at MI Windows and Doors

MI Windows and Doors No longer available $78+/hour
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JOB DESCRIPTION

Job Description

IT Systems Support Specialist II at Anlin (Part of MITER Brands) – Clovis, CA

The IT Systems Support Specialist II delivers front-line technical support for hardware, software, and network systems, ensuring reliable operation and optimal performance of end-user devices, business applications, and critical production systems. You will respond to incidents, fulfil service requests, and troubleshoots issues to maintain maximum efficiency and uptime for company operations.

💰 Compensation & Schedule

  • Compensation Range: $78, – $85, (depending on experience)
  • Shift: Monday–Friday, 8:00 – 5:00

    • 🏢 About MITER Brands MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the , we’re proud to serve our customers with integrity, innovation, and excellence.

    🔧 What You’ll Do as an Information Support Specialist II

    You’ll be the primary IT support partner in a busy production environment—ensuring uptime, assisting users, and supporting the technology that keeps our operations moving.

    What will you do:

  • Provide Tier 2 support for end-users via phone, email, and in person.
  • Install, configure, and maintain desktops, laptops, mobile devices, printers, scanners, and related IT equipment.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Provide critical support, backup, and disaster recovery for essential manufacturing equipment PCs.
  • Support user account management in Microsoft Entra ID, Microsoft Office 365, and other enterprise applications.
  • Document incidents, resolutions, and work performed in the IT ticketing system.
  • Assist with onboarding and offboarding of employees, including device setup and access provisioning.
  • Maintain inventory of IT assets and manage equipment lifecycle.
  • Escalate issues as necessary in accordance with ITIL incident management.
  • Contribute to IT projects, system upgrades, and process improvement initiatives in collaboration with other IT resources and operations teams.
  • Ensure compliance with company IT policies, data security, and privacy standards.

    • 🎯 What You Bring

    Education and Experience

  • Associate’s degree in information technology, Computer Science, or a related field; bachelor’s degree preferred.
  • Minimum five years of experience in a customer-facing IT support role.

    • Certifications

  • Industry certifications strongly preferred (, CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).

    • Technical Skills

  • Proficient with Windows operating systems, Microsoft Entra ID, and Office 365.
  • Familiar iOS and Android based mobile devices, including smart scanners, tablets, and phones. SOTI MDM experience a plus.
  • Solid understanding of basic networking principles (TCP/IP, DNS, DHCP).
  • Experience with remote support tools and ticketing systems. Experience with N-able and Service Now a plus.
  • Experience supporting manufacturing environments a plus

    • Other Skills and Abilities

  • Exceptional customer service skills.
  • Excellent written and verbal communication abilities.
  • Strong analytical, troubleshooting, and multitasking abilities.
  • Detail-oriented with good organizational skills.
  • Ability to work independently and as part of a team.

    • Work Environment

  • Office and manufacturing floor environments.
  • Willingness to work outside standard hours, on call, including occasional weekends.
  • Occasional travel between company locations may be required.

    • Physical Requirements

  • Ability to lift up to 50 lbs.
  • May require walking, standing, or sitting for extended periods.

    • 🚀 Ready to Make an Impact?

    If you're excited to support the technology behind a high‑performance manufacturing operation; and you thrive as the go‑to IT partner; we’d love to connect.

    What We Offer

    Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

    - Three comprehensive Medical plan options

  • Prescription

  • Dental

  • Vision

    • - Company Paid Life Insurance

    - Voluntary Life Insurance

    - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

    - Company-paid Short-Term Disability

    - Company-paid Long-Term Disability

    - Paid time off (PTO) and paid Holidays

    - 401k retirement plan with company match

    - Employee Assistance Program

    - Teladoc

    - Legal Insurance

    - Identity Theft Protection

    - Pet Insurance

    - Team Member Discount Program

    - Tuition Reimbursement

    - Yearly Wellness Clinic

    MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

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