Specialist, Provisioning at Cogeco

Our culture lifts you upthere is no ego in the way. Our common purpose We all want to win for our customers. We aim to always be evolving dynamic and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.Time Type:RegularJob Description :Specialist ProvisioningDepartment: Network Engineering and OperationsReports to: Manager Service Activation and DeliverySummaryUnder general supervision process and support Breezeline Business VOIP PRI Commercial WiFi and standard voice orders and services for all regionsEssential Duties and Responsibilities (Other duties may be assigned)Perform remote provisioning of devices and associated portals related to the above servicesManage tasks within the sales environment systems related to open sales opportunitiesPlace orders to acquire necessary equipment to fulfill pending installationsObtain Customer Service Records (CSRs) from customers current telephone service providerEnter customer address and billing information into the Breezeline billing systemTransfer and verify information between billing and data systems for third party order processingAssign static IP addresses and provide information to customers as requiredCoordinate with Sales and field personnel to ensure that all aspects of orders are processed as accurately and efficiently as possibleProvide technical guidance and support to internal and external colleagues and customers during installation and support activities for enterprise level servicesAssist in the resolution of tickets related to commercial voice WiFi and mobile porting issuesTo perform this job successfully an individual should have knowledge of Microsoft Operating Systems Google Workspace application suite and SalesforceFamiliarity with data modems MTAs ATAs Hosted PBX equipment VOIP networking SIP Protocol IP routing and switching mobile phones WiFi PRI and associated enterprise equipment is preferredSupervisory ResponsibilitiesThis position has no supervisory responsibilities.CompetenciesTo perform the job successfully an individual should demonstrate the following competencies:Adaptability: Able to work alone or in a team environmentFlexibility: Able to remain open-minded and change opinions on the basis of new information; performs a wide variety of tasks and can change focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.Initiative: Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.Decision Making: Able to solve problems while exhibiting good judgement and a realistic understanding of issues; uses reasons even when dealing with emotional topics reviews facts and weighs options.Communication: Clearly conveys information through a variety of media (verbal written e-mail v-mail etc.) in a way that engages the audience and helps them understand and remember the message; listens wellSelf-development and continuous learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career developmentCustomer Focus: Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customer and their needs a primary focus of actionQualificationsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The competencies and qualifications listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceAssociates degree (A.A.) or equivalent from two-year College or technical school or six months to one year related experience and/or training; equivalent combination of education and experienceLanguage SkillsAbility to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers clients and other employees in the organization.Mathematical SkillsAbility to add subtract multiply and divide all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percents and to draw and interpret bar graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving a few concrete variables standardized situations.Work EnvironmentHybridAvailable Benefits:Competitive salaryMedical coverage (including prescription and vision plans)Dental coverageLife Insurance (1x salary at no cost to employee)Long and short-term disability insurance (no cost to employee)Voluntary employee spousal and child life insuranceCompany recognized Holidays with additional Floating HolidaysPaid Time Off (PTO) programsComprehensive Flex Work Policy401(k) plan eligibility (company match 50% up to 5% of eligible contributions)Participation in the Employee Bonus PlanParticipation in the Cogeco Stock Purchase PlanComplimentary and discounted broadband services (for those in our service area)Tuition ReimbursementHeadspace MembershipOpportunities for LinkedIn Learning subscriptions for select colleaguesWhy Work At BreezelineAs one of the countrys fast-growing Internet service providers Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization we believe that every persons unique individuality should be welcomed and celebrated and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.Internal Values How we act:Were proud that Breezeline is unlike any other employer in the industry. We work hard but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job they want an extraordinary life and at Breezeline we want to make that a reality.Fun: We laugh a lot. It makes every day brighter and if you dont love what you do youre not doing it right.Job flexibility: We think everything you do matters at work and home.Discounted services: We offer our customers some fantastic services and we think you deserve to enjoy them in your home too.Total Rewards: Lets be honest everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. Weve got you and your family covered with one of the best packages in the business.Career evolution: At Breezeline you get more than just a job. You get all the tools you need to learn grow and achieve your career goals!Cutting-edge technology: Do you have a passion for technology Great we do too. At Breezeline you will get the opportunity to manage influence play create fix and re-shape the industry.Location :Johnstown PACompany :BreezelineAt Cogeco we know that different backgrounds perspectives and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine innovate and grow as a company. So we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.By creating a culture where all our colleagues can bring their best selves to work were doing our part to build a more equitable workplace and world. From professional development to personal safety Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities for we know engaged and appreciated employees equate to a better overall experience for our customers.If you need any accommodations to apply or as part of the recruitment process please contact us confidentially at Required Experience:IC Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full-Time Experience: years Vacancy: 1