Specialist, Systems at American Airlines

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As a member of the Maintenance Publications and Engineering Team within the Integrated Operations Division, you will serve as a liaison between AA and maintenance manual providers for Maintenance Publications and our internal/external users. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 

• Provides oversight of the day-to-day operation for the Maintenance Publications team. 
• Responsible for developing new applications with specific purposes to help resolve business needs.
• Support existing system applications, including bug fixes, system enhancements, troubleshooting complex issues and identifying/implementing solutions. 
• Learn and understand business functions of the department and user groups. 
• Communicates project status and roadblocks to the team.
• Coordinates with software vendors and IT to test and deploy new applications within our publishing software tools.
• Synchronize, test, and deliver new OEM/other data integrated with American Airlines customized data within digital publication software systems.
• Provides technical support to Maintenance Publications staff.
• Management and tracking of system issues using the vendor reporting system, JIRA.
• Create new ideas, reports, ad-hoc queries, and processes for current applications to improve performance.
• Develop and manage departmental spreadsheets and performance metrics.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• 1-year PM experience; demonstrated project management skills
• Bachelors degree in related field or equivalent industry experience
• 3+ years of related work experience
• Experience delivering data solutions for, or within, a technical data environment 

Preferred Qualifications- Education & Prior Job Experience

• Experience working with content management systems
• Experience working with various OEM technical manuals and documents
• Experience working with Adobe PDF editable documents, Excel, SharePoint and Power Apps
• Ability to interact effectively with various organizational groups (mechanics, multiple management levels, FAA, etc.) and domestic / international manufacturers and vendors

Skills, Licenses & Certifications

• Highly developed interpersonal, organizational, and oral/written communication skills, along with proficient PC skills
• Self-motivated and team-oriented, with the ability to work effectively with minimal supervision
• Detail-oriented and capable of prioritizing multiple tasks and meeting deadlines
• Excellent analytical skills in addressing technical data problems and implementing sustainable solutions
• Demonstrated ability in analytical thinking, technical writing, problem-solving, planning, and organization
• Demonstrated ability to manage major projects and keep them on schedule

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.