Specialty Pharmacy Outreach Liaison at Insight

Specialty Pharmacy Outreach Liaison

Ab out Insight Specialty Pharmacy
Insight Health Systems is a physician-led organization dedicated to advancing excellence in healthcare and strengthening community well-being. As part of Insight's growing national footprint, Insight Specialty Pharmacy supports patients across the country while remaining proudly headquartered in Michigan. We specialize in delivering high-touch, patient-centered specialty pharmacy services that support complex and chronic conditions. Through close collaboration with physicians, health systems, manufacturers, and payers, we ensure patients receive timely access to therapy, comprehensive clinical support, and an exceptional care experience. Our operations are backed by advanced technology, clinical expertise, and a commitment to continuous improvement.

Position Overview:
We are seeking a driven and relationship-oriented Specialty Pharmacy Outreach Liaison to support national growth and strengthen partnerships across the healthcare continuum. This role is responsible for building and maintaining referral relationships with physicians, clinics, health systems, and care teams to increase prescription referrals, expand market presence, and support sustainable revenue growth. The ideal candidate has experience in healthcare outreach, specialty pharmacy, provider relations, or B2B healthcare sales and excels at navigating complex referral pathways and payer environments.

Compensation & Benefits:

• Comprehensive medical, dental, and vision coverage
• Paid time off including vacation, holidays, and sick leave
• 401(k) with employer matching - fully vested after 3 months of employment
• Company-provided short-term disability, long-term disability, and term life insurance. Additional voluntary benefits including Accident, Critical Illness, Hospital Indemnity, and AD&D

Key Responsibilities:

• Develop and maintain a robust pipeline of referral opportunities through targeted B2B outreach, cold calling, networking, and national and regional engagement
• Build and sustain trusted relationships with physicians, advanced practice providers, clinic staff, care coordinators, case managers, and health system partners
• Execute consistent outreach to secure new prescription referrals and grow volume from existing accounts across multiple therapeutic areas
• Serve as a primary point of contact for referring providers, ensuring responsive communication, issue resolution, and a high level of service
• Educate providers and staff on Insight Specialty Pharmacy services, including prior authorization support, financial assistance, clinical programs, and patient adherence initiatives
• Maintain detailed and accurate documentation of outreach activities, referral trends, and outcomes within Insight's CRM
• Stay informed on specialty pharmacy services, therapeutic offerings, payer requirements, and regulatory considerations impacting referrals
• Collaborate closely with pharmacy leadership, clinical teams, access teams, and the Industry Relations Director to align outreach strategies and address market needs
• Prioritize key accounts, identify growth opportunities, and provide actionable insights and reporting to leadership
• Uphold Insight's mission - Patient Care Second to None - in every provider and patient-facing interaction

Qualifications & Skills:

• Bachelor's degree in Marketing, Business, Health Sciences, or equivalent healthcare experience
• Minimum of two years of experience in healthcare sales, provider outreach, specialty pharmacy, or business development (specialty pharmacy experience strongly preferred)
• Strong understanding of healthcare referral workflows, specialty medications, and payer-driven access processes
• Excellent written and verbal communication skills with the ability to educate, influence, and build long-term relationships
• Strong analytical, presentation, and problem-solving skills
• Highly organized with effective time-management and territory planning abilities
• Self-motivated and comfortable working independently in a fast-paced, growth-oriented environment
• Demonstrated attention to detail and responsible stewardship of company resources
• Commitment to patient confidentiality, HIPAA compliance, and healthcare regulatory standards
• Strong interpersonal skills with the ability to collaborate cross-functionally with clinical, operational, and leadership teams

Expectations:

• Maintain consistent and reliable attendance
• Demonstrate initiative, accountability, and a continuous improvement mindset
• Contribute to a positive, professional, and performance-driven culture
• Represent Insight Specialty Pharmacy with professionalism and integrity in all outreach activities

Insight is an equal opportunity employer and values workplace diversity!

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