SpringHill Suites Front Desk - Seasonal at Carowinds
Job Description
$15 / hour
As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also:
- Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
- Sell amusement park tickets
- Solve guest related concerns in a positive and professional manner by following Marriott's guest recovery process
- Maintain property key control
- Stock the Market
- Maintain inviting lobby
- Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other Six Flags parks!
- FREE tickets for friends and family!
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
Positions are currently available for those who are 18 or older.
Responsibilities:
We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
- Charismatic attitude and spirit to serve
- Ability to operate a computer and learn the property management system
- Previous hotel front desk experience required
- Previous Marriott experience a plus
- Have independent problem solving skills and sense of urgency
- Ability to work as a team in a fast-paced environment
- Ability to remain calm during emotionally charged situations
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Availability to include some weekdays, weekends, evenings, and holidays.
- You!
$31k is below typical pay for Lodging Managers nationally
Top performers earn significantly more—skill and negotiation matter.
Senior roles pay 81% more than entry—experience is well rewarded.
You may have room to negotiate or find better offers elsewhere.
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Who this leverage applies to
Where to negotiate
Likely Possible Unlikely
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Does this path compound?
Limited new roles, but specialists earn significantly more.
Openings come from turnover, not new growth. Differentiate to advance.