Sr Business Functional Consultant, Transformation Customer Accounting (FICA) at Xcel Energy

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.Sr Business Functional Consultant Transformation - Customer Accounting/ FICACredit and CollectionsPosition Summary:The Sr Business Functional Consultant - Customer Accounting - FICA Guides design of credit risk receivables and collections processes to balance customer experience with financial control and compliance. The role leads moderately complex business process design and integration efforts across transformation or major project initiatives. Operating with independence the role engages cross-functional partners assesses upstream/downstream impacts and translates business needs into actionable future state recommendations. The Sr Business Functional Consultant ensure functional alignment facilitates communication across teams and drives readiness activities that promote sustainable adoption and operational continuity. Focused on non-technical domains the role bridges current state operations with future state capabilities by representing functional needs identifying gaps and ensuring sustainable change through collaboration communication and stakeholder engagement.Essential Responsibilities:Serve as a trusted advisor for business functional teams by providing advanced subject matter expertise across multiple business processes.Lead program activities such as business process design requirements mapping operational planning and functional impact assessments.Independently identify assess and communicate operational impacts of proposed changes escalating risks or misalignments as needed and resolve.Lead business functional testing cycles partner with training team to shape content design and guide user adoption strategies to ensure readiness.Collaborate across business functional areas to ensure integrated end-to-end process continuity and alignment with customer experience outcomes.Champion continuous improvement by analyzing pain points and synthesizing insights into actionable recommendations.Define functional performance metrics reporting needs and post implementation success criteria for assigned domains.Minimum Requirements:Bachelors degree in business or related field; or equivalent combination of training and relevant experience.Strong understanding of utility processes and performance drivers.Excellent communication critical thinking and problem-solving skills.5 years in operations business process improvement or service delivery.Preferred Qualifications:Experience supporting business readiness or change initiatives with a focus on operational execution preferred.Functional expertise in accounts receivable/collections systems.Familiarity with credit scoring payment arrangements write off policies and compliance standards.Experience designing or supporting dunning collections workflows and customer dispute processes.As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Individuals with a disability who need an accommodation to apply please contact us at .Non-BargainingThe anticipated starting base pay for this position is: $82800.00 to $117600.00 per yearThis position is eligible for the following benefits: Annual Incentive Program Medical/Pharmacy Plan Dental Vision Life Insurance Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) Limited-Purpose FSA (if enrolled in eligible health plan and HSA) Transportation Reimbursement Account Short-term disability (STD) Long-term disability (LTD) Employee Assistance Program (EAP) Fitness Center Reimbursement (if enrolled in eligible health plan) Tuition reimbursement Transit programs Employee recognition program Pension 401(k) plan Paid time off (PTO) Holidays Volunteer Paid Time Off (VPTO) Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.In any materials you submit you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.Deadline to Apply: 12/02/25EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)ACCESSIBILITY STATEMENTXcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Required Experience:Senior IC Key Skills Animal Care,Arabic Speaking,GP,Information Technology,Drafting,Brew Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 82800 - 117600