Sr. Business Operations Manager at Tobin Scientific

About Tobin Scientific Tobin Scientific is a leading provider of cold chain ambient storage and transport & logistics services for the biopharma industry. We proudly support a diverse clientele spanning life sciences academia government and more. Recognized for unwavering safety and reliability in the storage and transport of temperature-sensitive products we excel in serving the complex needs of the pharmaceutical and biotech sectors. Our capabilities extend to laboratory relocation principal investigator support and other logistic services. Tobin Scientifics all-encompassing approach and commitment to quality make us an industry innovator empowering our partners through the complexities of the biopharma industry.Tobin Scientific is committed to providing the highest level of customer service to our clients to move life sciences forward.We are seeking a seasoned operational leader with exemplary communication and customer service skills. This role is based in Greater Boston supporting sites in Beverly MA and Cambridge MA.Your Role:Tobin Scientific is looking for a Sr. Business Operations Manager to oversee organize and optimize daily Shipping/Receiving operations on behalf of a global pharma leader. This role serves as a unit leader and primary customer liaison. Your work establishing the processes and culture of this team is foundational to an emergent growth opportunity for Tobin Scientific. This business unit ensures the clients timely access to necessary laboratory materials enabling uninterrupted operations. As a key face of Tobin Scientific the ideal candidate epitomizes professionalism within the drug development setting.As a Sr. Business Ops Manager you ensure our team delivers safe efficient and high-quality service. You provide hands-on leadership balancing day-to-day operational management with longer-term planning and process improvement. This position requires a mix of strategic aptitude operational know-how and mentorship. Youll be a key connector between staff management and customer end users; ensuring smooth communication and alignment at every level.Required Qualifications:Bachelors degree in Logistics Supply Chain Business Life Science or related fieldSuccessful track record of 5 years in operations management preferably within a logistics laboratory or warehousing environmentStrong leadership and people management with the ability to motivate and guide large teamsExperience problem-solving in complex environments and resolving escalations effectivelyExcellent communicator (in-person and written) and collaboratorMinimum Skills:Committed to safety compliance and continuous improvementProficiency in MS Office Suite (Excel PowerPoint Word) and ERP or WMS systemsOrganized detail-oriented and able to achieve objectives with minimal oversightCapable of effective resource planning and allocationAdaptable in dynamic environments with a strong customer service mindset and a focus on delivering operational excellenceAbility to manage multiple projects and tasks simultaneously ensuring timely execution and addressing urgent operational needs without sacrificing qualityKey Responsibilities:Lead day-to-day operations across both sites ensuring activities run smoothly and efficientlyManage and support a team up to 15 employees fostering a positive and collaborative work environmentServe as the main point of contact for clients helping ensure excellent service and communicationPartner with senior leadership to align site goals with company objectivesAllocating resources (people equipment materials) effectively to ensure operational goalsOversee training programs for staff ensuring that all team members are up to date with required skills compliance standards and operational proceduresEnhance training programs to support ongoing growth and complianceTrack and report key performance metrics including order fulfillment and staging accuracy on-time delivery processing and quality of damage/loss reportsProvide constructive feedback coaching team members for performance improvements and supporting career development goalsInterpret operational data identify trends and make informed decisions to improve processesTravel between the Beverly and Cambridge sites will be required as neededPay Range: The annual salary range for this position is as follows:$110000 - $120000.Compensation depends on relevant experience and/or education specific skills function geographic location and other factors as applicable by law.Tobin Scientific is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to creating an inclusive environment for all our employees.Required Experience:Manager Key Skills Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 110000 - 120000