Sr Client Support Specialist at Fiserv

Calling all innovators find your future at Fiserv.Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.Job TitleSr Client Support SpecialistAbout your role:The Compliance Operations Support role is responsible for the data analysis and resolution of card brand compliance rejects/violations for Bank of America clients. This team interacts with BofA clients BofA bank partners and other Fiserv business units.What youll do:You will be responsible for resolving discrepancies/rejects of required data related to compliance card brand processing/program requirements including but not limited to Amex Direct Reconciliation for Surcharge Compliance Data Integrity and Compliance Violation Support.Resolve compliance card brand data issues with merchant/BofAEnsure correction of identified account data issues that cause rejects/violationsAssist Merchant Portfolio Analysts with issue resolution and communication dependent on bank directionContact/educate merchants and bank partners on how to mitigate compliance rejects/violationsHandle assigned tasks under stringent timeframes while maintaining a high degree of professionalism and accuracyNavigate through multiple systems including North South Proprietary and TSYS platform applications to research and resolve compliance rejects/violationsPartner with Compliance in resolution of card brand violationsHave flexibility to help with other areas of the businessFollow appropriate processes tracking reporting and communicating updates between BofA and FiservIdentifying process & procedural gaps and potential training needs based on projects.Experience youll need to have:High School Diploma or equivalent.Previous customer service experience.1 years previous merchant experience.Excellent email etiquette and soft skillsExperience that would be great to have:Knowledge of different card brands - VISA Mastercard AMEX Discover etc.Knowledge of the compliance process. How youll work:This role requires the use of a computer and audio equipment.Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.Benefits at Fiserv:Fuel Your Life program to support physical financial social and emotional well-beingPaid holidays and generous time away policiesNo-cost mental health support through Employee Assistance ProgramsLiving Proof program to recognize your peers extra effort with points used for rewardsEight Employee Resource Groups to foster a collaborative cultureUnparalleled professional growth with training development and internal mobility opportunitiesRetirement planning and discounted shares with the Employee Stock Purchase PlanMedical dental vision life and disability insurance options available day oneTuition assistance and reimbursement programPaid parental caregiver and military leaveSalary Range:$39000.00-$46500.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable both are preferable).Our commitment to Equal Opportunity:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.Required Experience:Senior IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 39000 - 46500