Sr. Consumer Experience Data Analyst SCEDATXIT at NavitsPartners

Sr. Consumer Experience Data AnalystLocation: Houston TXJob OverviewThe Sr. Consumer Experience Data Analyst will play a key role in transforming consumer feedback and operational data into strategic insights that drive improved experience outcomes. This position supports experience improvement initiatives by leveraging advanced analytics data visualization and cross-functional collaboration. The ideal candidate brings strong analytical expertise project management capabilities and a passion for elevating consumer experience across the organization.Desired Skill SetStrong background in data science and analyticsExperience with project managementSkilled in data extraction analysis and visualizationProficiency with Epic Analytics and programming languages such as R Python and SigmaExperience maintaining dashboards and generating reportsUnderstanding of data engineering and ETL processesProven ability to translate data into actionable insights that improve consumer experienceExcellent communication presentation and collaboration skillsStrong time-management skills with the ability to prioritize multiple requestsAbility to work across multiple campuses and partner effectively with leadersMinimum QualificationsEducationBachelors degree required in: Healthcare Administration Business Administration Health Science Math Statistics Business Intelligence Marketing or EngineeringMasters degree in Business or Health Management preferredExperience / Knowledge / Skills35 years of experience in healthcare administration data analytics consumer experience programs survey methodologies or voice-of-customer analytics (preferably in healthcare)Project management experience strongly desiredAbility to perform complex analysis and interpret trends KPIs and customer experience dataDemonstrated growth in leadership abilityAbility to independently manage workloads and prioritize deadlinesExperience with third-party consumer experience survey platforms is a plusExperience developing or innovating data visualization dashboardsFamiliarity with CAHPS Vizient Value-Based Purchasing and CMS regulations a plusStrong communication analytical research and problem-solving skillsExcellent planning and organizational skillsDemonstrates compassion credibility and commitment to communityKey ResponsibilitiesPerform advanced analysis and interpretation of consumer feedback dataProvide insights and strategic recommendations to leadership to support consumer experience improvementContribute to the design and implementation of process improvement strategiesDevelop trend analysis reports comparing internal and external benchmarksEnsure data accuracy integrity and consistency in reportingCollaborate closely with vendors data teams IS teams consumer experience managers and field leaders to enhance consumer satisfactionLead or co-lead medium to large projects in partnership with the ManagerAssist in project planning execution and monitoringMaintain awareness of CMS and related government reporting requirements to ensure regulatory complianceSupport organizational initiatives that promote safe efficient and personalized careParticipate in professional development mentorship and departmental goalsPerform other duties as assignedFor more details reach atAbout Navitas Partners LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.Required Experience:Senior IC Key Skills Data Analytics,Microsoft Access,SQL,Power BI,R,Data Visualization,Tableau,Data Management,Data Mining,SAS,Data Analysis Skills,Analytics Employment Type : Full Time Experience: years Vacancy: 1