Sr. Customer Assistance Representative Reagan Airport at Enterprise

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location.Opening available at the following branch location: Reagan Airport (DCA) - 2500 National Ave Parking 1 Arlington VA 22202.This is a full time position with a starting rate of pay $19 / hourbased on a 40 hour work weekWe offer a robust Benefits Package including but not limited to:Paid time offConsistent full time40 hour per week scheduleEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentInsert Schedule:Friday- Tuesday: 3:00pm-12:00amEnterprise Mobilityis a leading provider of mobility solutions owning andoperatingtheEnterprise Rent-A-CarNational Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rentalcarsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted fornearly$38 billionin revenuethrough a network of more than9500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendorsManage outgoing calls forcallback management A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions vehicle features and other servicesMay sell optional protection products upgrades fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldMust have at least 6 months experience in sales customer service leadership or managementLeadership experiencecould include experience in organizations clubs volunteer work community service athletics or military serviceMust be able to handle physical aspects of this job to include working outside in various temperatures standing for long periods of time bending squatting and moving quickly with or without reasonable accommodationMust have a valid US drivers licenseMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years and no DUI or DWI on driving record in the last 3 years) employment reference education and social security.We will consider qualified applicants with criminal histories as required by and consistent with applicable law.Required Experience:Senior IC Key Skills Time Management,Guest Relations,Hospitality Management,Front office Managements,Accomodation,Telephone handling,Communication,Guest Services,Relationship Management,Reservation,Airport,Administrative Services,Client Services,Airlines,Safety and Security Employment Type : Full-Time Experience: years Vacancy: 1