Sr. Director, Platform Reliability & Support at TD Synnex

Director Global Reliability & Support StreamOne Ion PlatformAbout the RoleWe are seeking a dynamic Director of Reliability & Support to lead the global operations of TD SYNNEXs StreamOne Ion Cloud Commerce Platformthe backbone of our partner and reseller ecosystem across North America Europe APJ and LAC.This role is pivotal in ensuring platform availability performance and resilience while driving innovation and operational excellence.As a strategic leader you will transform our delivery model into a world-class Service Organization championing reliability engineering practices automation and proactive risk management.You will work across a large complex global organization influencing stakeholders and fostering collaboration to deliver measurable business outcomes.Key ResponsibilitiesLead Global Reliability & Support Strategy: Define and execute a unified service strategy with clear SLAs SLOs and KPIs.Drive Operational Excellence: Oversee 247 global operations centers and ensure rapid incident resolution.Champion Reliability Engineering: Embed observability automation and resilience into platform architecture.Manage Risk & Business Continuity: Own disaster recovery and compliance programs (ISO 22301 SOC 2).Build & Empower Global Teams: Develop high-performing teams skilled in SRE automation and tooling.Influence & Collaborate Across the Enterprise: Partner with CIOs Product Management and Regional Leaders.QualificationsProven Leadership: 10 years leading reliability or operations for enterprise-scale platforms; experience managing globally distributed teams.Strategic Acumen: Ability to translate business objectives into actionable reliability strategies.Conflict Resolution Expertise: Skilled in navigating complex stakeholder environments and resolving competing priorities.Global Collaboration: Demonstrated success working across regions and cultures in a large matrixed organization.Technical Depth: Strong understanding of SRE principles cloud platforms (AWS/Azure/GCP) and ITIL frameworks.Education & Certifications: Bachelors in Computer Science or related field (Masters preferred). ITIL 4 SRE Foundation and Cloud certifications highly desirable.Why Join UsLead a mission-critical global platform powering cloud commerce worldwide.Drive innovation and transformation in reliability engineering.Collaborate with top-tier technology partners and executive leadership.Enjoy a culture that values ownership growth and customer success.Success Metrics99.9% platform availability globally.95% SLA adherence.30% reduction in repeat incidents year-over-year.Operational efficiency gains through AI-driven automation.Key SkillsExecutive Oversight Integration People Development Service Oriented Strategic Approach Strategic Direction Systems ReliabilityAt TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.Whats In It For YouElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.Dont meet every single requirement Apply anyway. At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law.TD SYNNEX is an E-Verify companyRequired Experience:Exec Key Skills Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1