Sr. Infrastructure Manager at Wheels Up Partners

OverviewJoin Our Team at Wheels Up At Wheels Up were proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines we are committed to making private air travel safe reliable and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesnt stop at private flights. Wheels Up also provides freight services safety and security solutions and managed services to individuals businesses government agencies and more. Regardless of how when or where you want to fly our mission is simple; deliver a premium personalized aviation experience for every customer.Role Overview: What Youll Be DoingThe Senior Infrastructure Manager is responsible for overseeing the design implementation and maintenance of the organizations IT infrastructure. This includes managing network systems servers cloud platforms and data centers to ensure high availability security and scalability. The role requires strategic leadership technical expertise and cross-functional collaboration to support business continuity and growth.ResponsibilitiesYour Key Responsibilities (Essential Functions)Lead infrastructure operations across network server storage and cloud environments.Manage system performance availability and reliability through proactive monitoring and optimization.Oversee infrastructure projects including upgrades migrations and new deployments.Implement and maintain cybersecurity protocols disaster recovery plans and compliance standards.Coordinate with vendors and service providers for hardware/software procurement and support.Develop and maintain documentation for infrastructure architecture processes and policies.Provide technical leadership and mentorship to infrastructure and support teams.Collaborate with IT leadership to align infrastructure strategy with business goals.Participate in the hiring process develop and execute training plans that produce a high performing Service Desk teamDevelop direct reports by coaching and mentoring staff by providing feedback understanding motivators and aligning them with the overall goals of the teamProvide hands on technical leadership across the Service Desk while delivering exceptional service that follows our ticket handling processProvide leadership to ensure critical monitoring and tickets are escalated in a timely manner while maintaining good internal communications and follow through from triage until resolutionAssist or lead in IT projects or initiatives as neededEnsure maintenance and improve our knowledge baseEnsure departmental policies and procedures are followedMaintain cooperative working relationships with employees and vendorsEnsure a safe and healthy workplaceQualificationsWhat You Bring to the Table: Education & Certification RequirementsWere looking for someone who has a unique mix of experience skills and passion for what we do: Bachelors degree in computer science Information Technology or related field.57 years of experience in IT infrastructure management including cloud and on-prem environments.Strong knowledge of networking virtualization (VMware/Hyper-V) and server technologies.Experience with ITSM tools (e.g. ServiceNow) monitoring platforms and automation frameworks.Excellent problem-solving communication and project management skills.The Extras We Value (Preferred Requirements)While not mandatory here are some additional things that would make you stand out:Certifications such as ITIL PMP CCNA/CCNP.Experience with Azure AWS and hybrid cloud architectures.Deep knowledge and experience with endpoint security MDM platforms (e.g. Intune) and VPN deployments.Implement and manage Mobile Device Management (MDM) platforms to ensure secure and compliant mobile access.Knowledge and experience in setting and managing large scale networks and infrastructure.Proven ability to lead cross-functional teams and manage vendor relationships.Good communicator with strong people skills.Ability to help create a process when one does not exist and/or improve a process to achieve optimal operational efficiencies.Good to excellent documentation skills.Strong supervisory and management skills.Ability to lead and motivate individuals and teams to achieve program and project objectives.Ability to effectively manage and lead assigned staff.Ability to manage and track assigned budget.Project Management experience preferred.What We OfferSalary Range & BenefitsAt Wheels Up we believe in fair compensation based on experience skills and qualifications. The yearly compensation for this role ranges from $135000 - $180000 depending on a variety of factors. We dont typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally you may be eligible for a discretionary annual incentive program which rewards individual and organizational performance.We also offer a range of benefits designed to support your well-being and personal life including:Tuition ReimbursementCompetitive 401(k)Comprehensive Medical Dental and Vision InsuranceComplimentary access to mental health and wellness counseling through Spring HealthFinancial planning assistanceA variety of additional programs and services in support of your total well-being Everyone is welcome hereEach of us is unique and thats what makes us amazing. We believe theres power in bringing people with different backgrounds points of view and life experiences together. So bring yourself and your best ideas. Wheels Up is committed to a policy ofequal employment opportunityfor applicants and employees. It is our policy to apply recruiting hiring training promotion compensation and professional development practices and make all other employment decisions without regard to actual or perceived race color religion sex national origin age disability pregnancy status genetic informationor any other characteristic protected by federal state or local laws regulations or ordinances.Because when we feel safe and comfortable being ourselves theres no limit to what we can achieve.Need AccommodationsIf you have a disability or are a disabled veteran and need assistance with applying please reach out to us at Simply include Accommodation Request in the subject line so we can quickly address your needs.We look forward to learning more about you and how you can contribute to the Wheels Up journey!Required Experience:Manager Key Skills IT Experience,Project Management Methodology,Data Center Experience,LAN,Cloud Infrastructure,Computer Networking,Visio,ITIL,Project Management,SAN,Microsoft Project,Project Management Lifecycle Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 135000 - 180000