Sr. Lifecycle Support Specialist (Hybrid) at Vanderbilt University

DescriptionPosition Summary:The Lifecycle Senior Technical Support Specialist will join a dynamic team of technology professionals providing purchasing imaging inventory and lifecycle to classroom lab operational and research areas across the university. This role serves as an information technology liaison directly supporting faculty staff and students in service of all academic and strategic objectives for Vanderbilt University. This role also serves as an escalation point for Lifecycle Technical Support Specialist to assist with problem resolution configuration applications and general asset management issues. The ideal candidate will be a self-starter excellent communicator and a natural problem solver who can work both independently and in groups. This position is on-site three to five days per week.About the Team:Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.Key Functions and Expected Performance:Providing lifecycle support for endpoint computing:Receive and inspect incoming IT assetsunpack and check equipment against purchase orders to verify accuracy of materials delivered. Check shipments for damage overages and shortages.Document receipt of equipment; validate and enter information (serial numbers asset tags purchasing information user/department and warranty information) into appropriate asset management software or and/or other inventory systems.Apply computer images to endpoint devices including additional software and configurations where needed.Consult with the customer where appropriate to determine any additional configuration (software hardware network etc.) needed at the time of imaging.Advise and follow-up with customers regarding availability and status of assets including timeline for delivery of equipment assigning tickets to the appropriate dispatch team once computer has been imaged and all equipment has been confirmed available to deploy.Track and monitor technology asset life cycle including receiving storage inventory distribution and disposal.Review inventory for unused and obsolete equipment collect and manage the disposal process; evaluate old equipment and dispose of equipment as directed; store equipment awaiting disposal until picked up by the disposal company.Engaging with customers:Continuously communicates during the lifecycle replacement/new order process.Advocates timely response and resolution for customer needs throughout lifecycle process.Generate regular reports on IT assets including usage status and lifecycle.Advise customers on current IT technology trends models vendors prices to support their IT purchase decisions.Order new equipment as needed coordinating with vendors and internal stakeholders.Using proactive strategies and solutions to reduce or prevent problems:Evaluates customer tickets to determine appropriate support level.Under direct supervision resolves dispatches or escalates concerns to supervisors or senior support staff as necessary.Plans and implements solutions to customer technology needs based on knowledge articles and support from supervisors and colleagues.Work closely with the Desktop Engineering team to provide continuous improvement of software builds and system configuration.Performing administrative duties:Documents and maintains end-user issues in central ticketing systems knowledge bases etc.Maintains/updates surplus and loaner inventories.Supervisory Relationships:This position does not have supervisory responsibility.Education and Certifications:A bachelors degree from an accredited institution of higher learning is necessary.Must have and maintain a valid drivers license and a satisfactory driving record. Vanderbilt University engages a third party to provide up-to-date notifications regarding negative changes to motor vehicle records.Experience and Skills:4 years in end-point support is necessary.Experience administering users computers and groups in a Microsoft Active Directory domain environment is necessary.Proficient in Microsoft Office suite particularly Excel for data management and reportingExperience with system image and application management through MDM solutions such as SCCM Intune JAMF etc. is necessary.The ability to clearly articulate technical concepts to end-users with various levels of technical proficiency is necessary.Knowledge of IT hardware and software products common issues and troubleshooting strategies is necessary.Demonstrated commitment to VUITs Guiding Principles is necessary.Information Technologys Guiding Principles:Trust and Respect- VUIT cultivates a community built on trust mutual respect and inclusivity where all members feel valued and supported. We prioritize honesty dignity empathy and a willingness to listen and understand.Professionalism- VUIT strives to maintain a culture of maturity accountability and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions.Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos.Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive self-starter take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process.Communicate- Communication (written verbal and non-verbal) within and outside VUIT is open thoughtful welcoming clear proactive concise yet complete always honest and delivered kindly.Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university.Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization.Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.Required Experience:Senior IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1