Sales & Service Manager at Porters Industrial

Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany carCompany partiesCompetitive salaryDental insuranceFree uniformsHealth insurancePaid time offParental leaveTraining & developmentVision insuranceSales & Service ManagerFull-Time | On-SitePosition Overview We are seeking a motivated, organized, and relationship-driven Sales & Service Manager to lead both customer acquisition and ongoing service operations. This role combines outside sales, account management, and service route oversight. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is consistent, accurate, and exceeds expectations.Key ResponsibilitiesSales & Business DevelopmentProspect and develop new business through cold calls, site visits, networking, and referrals.Conduct needs assessments and present tailored product/service solutions.Prepare proposals, quotes, and contract agreements.Meet or exceed monthly and quarterly sales goals.Maintain an active sales pipeline using CRM tools and follow-up systems.Customer Relationship ManagementServe as the primary point of contact for key accounts.Conduct regular account reviews, audits, and customer satisfaction visits.Resolve service issues quickly and effectively.Identify upsell, cross-sell, and expansion opportunities.Build long-term relationships based on trust, value, and consistent service.Service & Operations ManagementOversee daily service routes, schedules, and driver/technician performance.Ensure accurate product pickup, delivery, inventory rotation, and order completion.Monitor route metrics: on-time delivery, product levels, quality standards, and safety compliance.Train, coach, and support service personnel in customer service and operational best practices.Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations.Team LeadershipSupport hiring, onboarding, training, and performance evaluations for service staff.Lead by example in professionalism, communication, and work ethic.Provide coaching and ride-alongs with service reps when needed.Qualifications5+ years of experience in outside sales, route/service management, or a similar customer-facing role.Strong communication and presentation skills.Ability to solve problems quickly and professionally.Comfortable with physical work when needed (assisting with product handling, audits, etc.).Valid drivers license with a clean driving record.CRM experience preferred.Key Traits for SuccessCompetitive, self-motivated, and goal-driven.Excellent relationship builder.Highly organized with strong attention to detail.Hands-on leader who isnt afraid to pitch in.Positive attitude and team-focused mindset.Compensation & BenefitsBase salary + commission or performance bonusCompany vehicle or allowanceHealth, dental, visionPaid time offRetirement plan optionsCompany phone/tablet, uniforms, etc.