Sr Mgr, Expert Services Mgmt at ServiceNow

What you get to do in this role:Service 1-2 VLE/LE AccountsDevelop strong executive relationships with Enterprise Architect C-Level Executives and business leadersUnderstand business objectives and outcomes to support the Success Architect in developing a customer roadmapEnterprise ArchitectureResponsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectivesEngages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systemsAssist Customer Outcomes sales with Staffing and Scoping ProjectsAdvocate/champion ServiceNows advisory and expert services best practices and industry use cases with clientsWork with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives end-user adoption and on-going supportContribute thought leadership (methodology and white papers) on how Advisory Expert Services and Co-Delivery can optimize to achieve customer outcomesGuide a customer down a prescriptive solution design and manage through the technical implementation decision pointsDefine solutions across the platform that align to out of the box capabilitiesSupport the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimatesDeliver high customer sat metrics for assigned accountsManage a team of 4 - 8 Platform ArchitectsResponsible for all aspects of employee performance management for your team including career development performance reviews Individual Development Plans guidance and mentoringResponsible for the successful achievement of the Platform Architect KPIs Quality Assurance of the customer engagements for your direct reportsQualifications : To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.Minimum 3 -5 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformationsProven track record of success at F50-500 accountsUnderstanding of issues and imperatives driving digital transformation across industryDepth in digital transformation design implementation and managementDeep expertise in one industry minors in one or two additional industriesMiddle and back office functional experienceTransformation experienceStrong executive relationships with CIO CFO CHRO and business line leadersExperience identifying business objectives and solving business challengesExperience serving as part of a key client account leadership teamSuccessful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plansExperience owning outcomes/accountability to a CxO positionCo-Delivery experience with Big 4 large SIsKnowledge of ServiceNow - minimal ideal is knowledge and experience with multiple ServiceNow product suitesSuccessful track record of managing high performing teamsPlayer Coach / MentalityDemonstrated success managing teams to KPIs across a portfolio of customer engagements JV20  Additional Information : Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Remote Work : NoEmployment Type : Full-time Key Skills Hr Executive Recruitment,Internship,AIX,Fleet,Information Technology Sales Experience: years Vacancy: 1