Sr. Client Service Specialist at . Crane Worldwide Logistics.

Essential Job FunctionsResponds to orders general client inquiries invoice questions and client complaints.Records consistent problem areasResolves issues with orders delivery dates or service.Resolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.Responses are predominately routine but may require deviation from standard proceduresOther duties as assignedOther Skills & AbilitiesClient Service skillsQuality FocusProblem SolvingFreight Forwarding KnowledgeDocumentation SkillsListeningResolving ConflictAbility to Multi-taskPhysical RequirementsJob may require extended sitting or standing use of standard office equipment.Education & ExperienceHigh School Diploma or GED2-4 years client service experienceCERTIFICATIONS AND LICENSESProfessional certification may be required in some areasWHY SHOULD YOU WORK FOR CRANEAt Crane we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal UseExcellent Medical Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.Required Experience:Senior IC Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Department / Functional Area: Client Services Experience: years Vacancy: 1