Sr Software Engineer ServiceNow ITOM at T-Mobile

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!Job OverviewThis role is essential for designing implementing and deploying scalable software solutions within the ServiceNow ITOM ecosystem that support high-availability environments and drive operational maturity across T-Mobile. The position focuses on developing enhancing and optimizing ITOM capabilities such as Discovery Service Mapping CMDB integration patterns Event Management AIOps and automation servicesensuring they meet business and technical requirements. It requires close collaboration with engineering and platform teams to deliver high-quality ITOM features using modern architectures including microservices virtualization orchestration frameworks and data-driven decisioning. The engineer applies independent judgment to solve complex technical issues recommends design improvements and ensures that ITOM capabilities integrate seamlessly with enterprise infrastructure and support T-Mobiles technology strategy. Success is measured by the ability to deliver reliable accurate and automated operational insights that support organizational efficiency and superior customer experience.Job ResponsibilitiesDesign build and enhance ServiceNow ITOM solutionsincluding Discovery patterns Service Mapping logic automation workflows federations/integrations and operational dashboardsto ensure accurate high-quality and scalable outcomes. Conduct unit integration and platform testing to validate ITOM functionality and maintain high standards of reliability.Drive architectural improvements across the ITOM stack by applying modern engineering practices new ServiceNow capabilities and cloud-native pattern methodologies. Recommend and implement enhancements that strengthen CMDB integrity accelerate root cause analysis and improve service health visibility.Partner with cross-functional groupsincluding ITOM CMDB SRE network cloud and application teamsto gather requirements deliver aligned solutions and ensure platform adoption. Provide mentorship and documentation that elevates team capability in areas such as Discovery tuning CMDB architecture integration patterns and operational automation.Support technology strategy by evaluating and applying current technologies that align with business goalsCreate clear documentation for software code system designs and business requirements to support knowledge sharingProvide additional engineering support for adjacent ServiceNow modules (e.g. CMDB CSDM ITAM or ITOM submodules) and contribute to enterprise automation or operational improvements as required.Education and Work ExperienceBachelors Degree Computer Science or Engineering (Required)4-7 years - Technical engineering experience.Knowledge Skills and AbilitiesCommunication (Required)Customer Service (Required)Analytics (Required)Technical Writing (Required)Preferred QualificationsExperience with ServiceNow Discovery Service Mapping Event Management Agent Client CollectorStrong understanding of CSDM CMDB modeling dependency mapping and data normalizationExperience developing ServiceNow integrations using APIs MID Server architecture scripted REST endpoints and orchestrationAt least 18 years of ageLegally authorized to work in the United StatesTravel:Travel Required (Yes/No): YesDOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoBase Pay Range: $113600 - $205000Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.Required Experience:Senior IC Key Skills Spring,.NET,C/C++,Go,React,OOP,C#,Data Structures,JavaScript,Software Development,Java,Distributed Systems Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 113600 - 205000