Smart Device Technical Support Representative at Cornerstone TTS

Technical Customer Service Representative – 5 Open Positions (Smart Device Technical Support Representative) Onsite | $21/hr | Full-Time | Training Schedule: 8–5 | Shifts Between 7am–7pm CornerStone Technology Talent Services is seeking Smart Device / Technical Support Representatives to support a rapidly growing technology-driven insurance partner. This is a full-time onsite role for individuals who enjoy helping customers navigate mobile apps, smart-home style devices, and guided digital processes. This position blends customer service with hands-on technical problem solving. You'll assist homeowners with app setup, device connectivity, troubleshooting steps, and guided inspection workflows—all while delivering a clear, supportive, and professional experience. Key Responsibilities • Review digital inspection images for accuracy and quality standards • Walk customers through mobile app setup and device pairing • Troubleshoot Wi-Fi connectivity, sensors, alerts, and hardware functionality • Provide step-by-step technical support by phone, email, and text • Document all interactions and contribute to improving internal processes • Maintain a calm, professional, and customer-first approach in every interaction What You Bring • Experience in tech support, help desk, customer service, or smart-home/IoT troubleshooting • Ability to break down technical steps for non-technical users • Strong written and verbal communication skills • High attention to detail and ability to multitask • Comfortable working fully onsite with rotating shifts after training Compensation & Details • Pay: $21/hr • Training: 8am–5pm (onsite) • Shifts After Training: Assigned between 7am–7pm • Interview Process: Meet TTS Recruiter then Client Two rounds (HR & Hiring Manager) If you enjoy solving problems, supporting customers, and working with emerging consumer technology, we want to hear from you. Apply today to join a growing, fast-paced environment with long-term career potential. Email resume to [email protected]