Sr. UX Researcher ArcGIS Apps at Esri

OverviewJoin Esri as a Senior UX Researcher ArcGIS Apps where youll focus primarily on ArcGIS Business Analyst and ArcGIS Instant Apps while supporting research across a broader suite of ArcGIS this role youll collaborate with designers product managers software engineers and domain experts to conduct impactful foundational and directional research across a variety of SaaS applications. Youll partner with multiple product teams to carry out agile research in a fast-paced environment supporting projects in active development as well as research that informs strategic product decision-making. Your work will directly influence how professionals around the world use critical ArcGIS applications to tackle complex geographical challenges.ResponsibilitiesLead exploratory and evaluative research across the development lifecycle to guide product direction and decision-making on ArcGIS Apps including identifying user problems & research opportunities to exploring new audiences & testing product iterationsAlign research with agile development processes ensuring user insights are proactively represented in standups sprint planning retrospectives GitHub issues and release cyclesBuild strong relationships and manage research projects across multiple product teams acting as a trusted partner and embedding deeply in cross-functional workflowsPartner with product and design leadership to prioritize research needs develop plans and deliver actionable insights tailored to designers engineers and product managersSynthesize findings from multiple data sources into clear problem statements actionable recommendations and proposed next steps that reflect product prioritiesChampion inclusive research practices ensuring participants data and recommendations reflect the diversity of our users their environments and use casesContribute to research operations that improve rigor efficiency and scalability including mentoring team members & helping maintain a diverse participant poolServe as a trusted subject matter expert for designers and cross-functional partners working across the ArcGIS suiteRequirements5 years of experience leading user experience research on complex enterprise softwareExpertise in qualitative quantitative and mixed-method research methodologies (including usability testing) across remote and in-person formatsExpert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applicationsDemonstrated experience conducting agile UX research and collaborating closely with cross-functional product teamsAbility to adapt research methodologies to the needs opportunities and constraints of each project and deliver insights and recommendations on timeAbility to deeply understand ArcGIS software and the field of GIS including proactively learning product workflows and engaging with internal subject matter expertsProven ability to plan organize and manage time effectively with a strong focus on scoping and managing collaborative research projectsExperience recruiting participants from specialized technical and B2B audiences including international usersExcellent written and verbal communication skills with the ability to make complex ideas actionable and easy to understandBachelors degree in human-computer interaction information science anthropology psychology sociology or a related fieldVisa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.Recommended QualificationsKnowledge of GIS technologies data visualization tools and analytical workflowsFamiliarity with accessibility standards and software localization practicesExperience applying quantitative methods to software telemetry dataFamiliarity with development and product management tools such as GitHub Confluence and ProductboardMasters degree in human-computer interaction information science anthropology psychology sociology or a related field#LI-JH4#LI-HybridRequired Experience:Senior IC Key Skills Intelligence Community Experience,Python,Spss,Microsoft Word,R,Regression Analysis,Windows,Stata,Microsoft Powerpoint,Research Experience,Data Modeling,Writing Skills Employment Type : Full Time Experience: years Vacancy: 1