Staff Consultant (Performance Engineeering) at ServiceNow

What you get to do in this role:The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts holidays) as needed.  Qualifications : To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.Demonstrated ability to troubleshoot difficult technical issuesStrong Experience with relational databases (e.g. MySQL Oracle)Java experienceExperience in one (or more) scripting languages: JavaScript Python Perl Unix Shell Windows Shell)Advanced Unix/Linux experienceWorking knowledge of the components in a web applications stack.Experience diagnosing performance degradation (e.g. explain plans database tuning)Experience working well in a team environment while also being able to work productively while unsupervisedStrong personal commitment to quality and customer serviceExcellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problemsAbility to work with high-value customer administrators and developersExcellent time management skillsConsistent ability to work evenings and weekendsUnderstanding of basic networking and system administrationDesired SkillsThe following additional skills are preferred but not required:Experience writing or debugging Object Oriented code (Java preferred other relevant technologies ok)Experience working with dynamic HTML components: AJAX JavaScript AngularJS CSS XML HTML XHTMLAdvanced object oriented programming skills (Java strongly preferred).Deep understanding of JavaScriptDemonstrated proficiency with the following Technical SkillsWeb Services (consuming or providing) (SOAP REST)Data Extraction Technologies (e.g. JDBC ODBC)Any bi-directional automated integration between two systemsTCP/IP Networking knowledgeExperience with SplunkUnderstanding of Simple Network Management Protocol (SNMP)Understanding of remote administration via SSH SNMP WMI PowershellExperience in any of the technologies on this list:  Familiarity with Eclipse IDEA fundamental understanding of ITSM ITIL and/or CMDB JV20Additional Information : Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Remote Work : NoEmployment Type : Full-time Key Skills Accounting And Auditing,Cloud Computing,Civil Construction,Asic,Architecture Experience: years Vacancy: 1