Strategic Account Executive, Labor - Remote at UnitedHealth Group

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. NE region preferred Primary Responsibilities:Build and foster solid customer/broker relationshipsFocus on Serving Customers and Building Relationships by the following:Customer/broker interactions including scheduled calls, social events, in-person meetings, or even just the occasional email or phone check-inCheck in with broker/customer on state of relationships with other internal business partners as well (FAM/CSC/UMR Ops/Analytics)Actively engage in NPS improvement by promoting solutions, addressing client needs, and demonstrating value daily with each customer/broker interactionProvide 24-hour response time for urgent requests, and clearly communicate external turnaround times as well as "next steps" with all external deliverables.Medical Persistency and Product UpsellMeet or exceed customer retention goalProvide regular updates to Segment and health plan leadership on renewal status (written and meetings)Understand the plan designs, products, and services your customers have in place and identify and deliver solutionsHave pre-renewal conversations (at a minimum via email) with consultants to understand how/which products may be a fitProactively provide plan design suggestions to support not only the customers need but to leverage growth and launch of our new productsDeliver strategic value to your customers through analyticsLearn and understand the complex reporting and analytics tools we have, and how to leverage them in your strategic external conversationsBe a product expert and be able to give an "elevator pitch" to your brokers/customers on a diverse range of topicsProvide analytics and plan reviews on all UMR customers at least annuallyEffectively lead and maintain internal partnerships to support customersEnsure that all internal business partners meet and exceed customer and broker expectationsProvide collaborative feedback and leadership for internal partners that need developmentEscalate and identify liabilities in internal business partners in a timely manner, and clearly communicate your expectations of them on your accountsBe accountable for the performance of internal business partners and how their performance reflects on a group's retentionPersonal skill developmentLearn and understand the tracking tools we have in place to manage our business including:Follow established protocols, tools and resources to assure accurate and timely updates are provided to all internal and external stakeholdersDevelop and hone presentation skills, verbal communication skills, and feel comfortable delivering top-notch presentations on a number of topics as customers needProvide clear, concise, and professional written communications, use standardized fonts/email signatures, and minimize incorrect grammar and punctuation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:High School Diploma or GED7+ years of Account Management experience managing and renewing a book of business for medical products7+ years of experience developing solid relationships with key client/broker decision-makers5+ years of experience working with Labor Unions and Trusts5+ years of insurance experience5+ years of experience working in partnership with claims and customer service5+ years of experience utilizing MS Word, Excel, and PowerPoint5+ years of ability to deliver high level of customer service and proven track record of following through with assignmentsValid driver's license Preferred Qualifications:5+ years of experience handling complex and difficult accountsExperience with Labor & TrustProven solid relationship building and problem solving skillsDemonstrated ability to prioritize and organize own work to meet deadlines and resolves complex client issues *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $75,000 to $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.