Strategic Account Manager at Career Paths

We are eClinicalWorks. We are a privately held leader in healthcare IT providing comprehensive cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And thats where you come in. Do you value creativity and innovation Great so do we. At eClinicalWorks we share a passion for improving healthcare through dedication education and teamwork. Everyone has that one thing theyre really good at. We value your talent and want you to join our fast-paced fun and culturally diverse environment. Ready to make a difference Apply today.Position OverviewAs a Strategic Account Manager (SAM) you will act as a focal point of contact for eClinicalWorks clients. The SAM is responsible for ensuring that the healthcare information technology platform comprising of eClinicalWorks and healow Product suite and components such as Database Tomcat Drug etc. are current and up to date. The SAM is also responsible for building and managing client relationships client business assessment risk management SWOT analysis leading to client satisfaction and retention.ResponsibilitiesInitiate and manage project plans for upgrading eClinicalWorks and healow Product suite and components such as Database Tomcat Drug.Ensuring clients are on the latest versions of eClinicalWorks and healow Product suite and components such as Database Tomcat DrugManage assigned client/s accounts and act as a backup as neededMaintain product (eClinicalWorks & healow product suite) knowledge and demonstrate product (eClinicalWorks & healow product suite) knowledge to clientsKeeping abreast of Healthcare IT Industry knowledgeResponsible for on-site client visits or conferences if applicableReport any incidents related to HIPAA Patient Safety Regulatory and Certification Security & Privacy instances on a timely basisRecord and respond timely to client feedbackPlan deployment of any critical patient safety or regulatory patchesComplete and maintain all patient safety regulatory and compliance trainings on timeCompletion of all required SAM Department trainingsReviewing and actioning the feedback received from customers through PSR - (Periodic Service Review) as applicablePerform other duties as assignedExperience/Education RequirementsBachelors Degree required; Masters Degree preferredAdheres to all company policies and mandatory compliance protocols as required by eCW1 year of client management experience1 year of conflict management experienceAbility to travel up to 20% of the timeOther Skills/AbilitiesStrategic thinking and planningCritical and analytical thinking skillsEffective Management and DelegationAbility to identify operational problems and drive monitoring alerting and solutions to include recovery and proceduresAbility to multi-taskPlanning Forecasting Tools and Time Management SkillsAbility to provide timely and constructive feedback and evaluation on projectsProject Management skillsEffective communication skills - Oral and WrittenGood presentation skillsConflict Management Skills (External/Internal)Basic understanding of operating systems platforms and connectivity tools such as LogMeIn webbed zoom MS TeamsBasic knowledge of technology components such as - Java/Tomcat structure and databasesEffective Problem-Solving SkillsAbility to identify risks and gaps along with mitigation planKnowledge and effective understanding of tools such as JIRA and Microsoft Office SuiteAbility to adapt to new processes and technologiesCompensationSalary Range - $60000 - $70000 USDThis role will receive a competitive salary and benefits. The salary for employees hired into this role will be aligned with the range above exclusive of potential bonuses. If you are hired your base salary will be determined based on factors such as professional background skills education and experience.eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical dental vision basic life short term disability long term disability business travel accident and accidental death and dismemberment.As well we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits including additional insurance (hospital indemnity critical illness accident supplemental life short term disability buy up pet) genetic testing legal plan and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures perspectives skills and experiences that bring us together and help create a healthy world.Required Experience:Manager Key Skills Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 60000 - 70000