Strategic Account Manager (Georgia) (Atlanta) at Neighborly Software

Who We AreNeighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, Helping Communities, Help People. We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. Since 2016 we have delivered software solutions to 540+ public and private sector entities across the country, making us the proud market leaders of our industry. Our office is located in the amazing Atlanta Tech Village.Strategic Account Manager (SAM) Mission-Driven, Client-Focused, and Technically SavvyAre you passionate about making a meaningful impact in communities across the country? Do you thrive in a fast-paced startup environment where innovation, collaboration, and client success are at the core of everything we do? If you're looking for an opportunity to leverage your strategic mindset, client relationship skills, and technical expertise to drive change, then this role is for you.As a Strategic Account Manager (SAM) at Neighborly Software, you'll serve as a trusted advisor and consultant, helping our clients optimize their success with our solutions. Youll play a pivotal role in expanding relationships with key accounts, guiding them through best practices, and ensuring they maximize the impact of our technology in the programs they serve.Why This Role MattersAt Neighborly Software, we are on a mission to improve the lives of the communities we serve by delivering cutting-edge SaaS solutions. The SAM role is an integral part of our client success strategy, ensuring that disaster recovery, housing, economic, and community development programs can unlock the full potential of our platform. Your work will drive meaningful change by empowering clients with smarter, more efficient tools to serve their communities.What You Will Be DoingKey Responsibilities:Be a Trusted Advisor: Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions.Lead & Consult: Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices.Drive Retention & Growth: Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities.Educate & Empower: Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency.Innovate & Configure: Evaluate clients current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes.Collaborate & Advocate: Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements.Strategic Account Planning: Develop performance objectives and milestones, ensuring long-term success for each account.Problem-Solve & Strategize: Identify challenges and opportunities, offering innovative solutions to drive client success.Who You AreA Relationship Builder: You excel at establishing and strengthening meaningful connections with clients and internal stakeholders.A Strategic Thinker: You can synthesize complex information, anticipate client needs, and proactively drive initiatives that lead to success.A Results Driver: You're focused on growth, retention, and delivering measurable impact.A Tech-Savvy Consultant: You have a strong understanding of SaaS solutions and can effectively guide clients through implementation and optimization.A Self-Starter: Thriving in a fast-paced, startup-type environment, youre proactive, adaptable, and eager to take ownership.A Mission-Driven Leader: You're passionate about using technology to improve communities and support housing, economic, and community development programs.What You'll Need3+ years of experience in client success, implementation, or a consultative role within a SaaS company.Excellent communication & presentation skills to effectively engage stakeholders at all levels.Deep commitment to our mission of improving communities through technology.Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs.Strong commitment to quality, compliance, and accountability.Preferred QualificationsBachelors degreeExperience working with housing, economic, and community development organizations or Housing Authorities.Knowledge of HUD programs, including Housing Choice Vouchers and Federal Programs like CDBG, ESG, HOME, and HOPWA.Experience writing basic HTML.Why Join Us?At Neighborly Software, we believe in creating meaningful change through technology. You'll be part of a team thats making a real differenceempowering organizations to improve lives and uplift communities. If you're ready to combine strategy, relationship-building, and technical expertise in a fast-moving, high-impact environment, wed love to hear from you!What We Bring to The TableJoin One of Atlantas Best and Brightest Companies to Work For!Be part of a growing organization that fosters a positive culture, encourages inclusion and embraces our mission.Why Youll Love Working Here:Comprehensive Benefits Enjoy Medical, Dental, Vision, and Company-Paid Life Insurance401K Contributions We invest in your future, with a generous matchExceptional Perks Paid Parental Leave, Employee Recognition Programs, and more!Generous Time Off PTO, Paid Holidays, and Charity Hours to support volunteer opportunitiesAtlanta Tech Village Perks:Work in a dynamic, innovative space featuring:24/7 access to a state-of-the-art gymA dedicated Mothers RoomA Gaming Room for relaxationUnlimited snacks and drinks to keep you energizedNeighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.