Strategic Customer Development Manager, Northern CA Business Cards & Payments (Remote-Eligible) at Capital One

Strategic Customer Development Manager Northern CA - Business Cards & Payments (Remote-Eligible)Strategic Customer Development Manager Northern CA - Business Cards & Payments (Remote-Eligible)Level: ManagerTerritory: Northern CAAt Capital One we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products and we have been innovating relentlessly ever since. Today we are a high-tech company a scientific laboratory and a nationally recognized brand all in one that reaches 50 million consumers. We are a passionate and entrepreneurial team that embraces bold ideas fosters collaborations and delivers great customer experiences.Business Cards and Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design with the rich functionality expected by small business and commercial entities.As part of the Strategic Customer Development team you will deepen the relationship with our customers and look for ways to increase value by growing spend.You will partner with key executives and AP managers to create long term meaningful relationships to better understand their business their small business or commercial card needs. As their trusted advisor you will help optimize the rebates and benefits received from Capital One. You will also partner and collaborate internally with our Field Sales Associates Product Advisors and value chain partners to ensure each customers needs are met in a seamless and beautiful way. To be successful a Strategic Customer Development Manager will meet customers where they are and adjust their approach based on the needs of the this role you will be supporting your customers business and serve as their dedicated point of contact at Capital One.Responsibilities:Manage a portfolio of clients with key focus on retention growth and risk managementAnalyze the companys total business spend to identify additional opportunities to leverage the Commercial or Small Business CardsOffer ongoing vendor match and spend enablement services; leverage results to increase AP file penetrationLearn about the client and the specific industry vertical in which they operate; understand purchasing needs and behaviorBecome a trusted advisor by building positive relationships handling client needs and coordinating client appreciation activitiesResolve issues and provide solutions to clients in a timely mannerMonitor portfolio metrics and perform quarterly account reviewsPartner across the value chain to meet client needsSeek new business referrals once relationships have been establishedCompetencies:Demonstrate abilities to build relationships and influence at a wide range of levelsStrong verbal and written communication skills both in person and over the phoneProblem solver capable of synthesizing information to make informed decisionsStrategic mindset and ability to leverage data in identifying growth opportunities across their portfolioUse insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing travel and electronic account payable) to positively impact their business which link back to Capital Ones solutionsDesign and implement plans in partnership with the clients AP and internal Capital One partners to ensure the company meets their expected return with our card programsBuild broad and technical product knowledge and an understanding of how client-side processes should work with our products and servicesWork independently and seek out feedback and data to reflect on and improve own performanceMaintain and update CRM system regarding customer calls pipelines and closed opportunitiesProject and process management interpersonal influence networking project ownership and workflow management skillsCapital One is open to hiring a Remote Employee for this opportunity.Basic Qualifications:At least 5 years of experience in a Business Client facing rolePreferred Qualifications:Bachelors Degree or military experienceAt least 7 years of experience in a Business Client facing roleAt least 2 years of experience supporting business credit card products1 years of experience using Microsoft Office and Google ApplicationsAt this time Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $132800 - $151600 for CML Card Client Development ManagerRemote (Regardless of Location): $132800 - $151600 for CML Card Client Development ManagerRichmond VA: $132800 - $151600 for CML Card Client Development ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process please send an email to Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Required Experience:Manager Key Skills Business Development,Sales Experience,B2B Sales,Marketing,Cold Calling,Account Management,Territory Management,Salesforce,Affiliate Marketing,CRM Software,negotiation,Lead Generation Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 132800 - 151600