Strategic Customer Success Manager at Trimble

Propel Customer Value: Strategic Customer Success Manager - Transportation & LogisticsThis critical role in our Transportation & Logistics segment is for a strategic leader ready to forge thriving long-term partnerships with our top-tier clients. You will be essential in aligning customer business objectives with Trimbles innovative solutions ensuring value realization driving retention and shaping the future success of a global industry.About UsTrimble is a global technology company that connects the physical and digital worlds transforming the ways work gets done. With relentless innovation in precise positioning modeling and data analytics Trimble enables essential industries including construction geospatial and transportation. Whether its helping customers build and maintain infrastructure design and construct buildings optimize global supply chains or map the world Trimble is at the forefront driving productivity and progress.T&L: In the Transportation & Logistics segment our solutions make it safer simpler and more efficient to move freightbringing together a global network of shippers carriers brokers and 3PLs.What Makes This Role Great:In this strategic role you wont just manage accountsyou will serve as a trusted executive-level consultant. You will directly influence customer retention and expansion operating as an internal advocate for your customers while simultaneously partnering with them to drive critical business practice changes and product adoption. You will utilize data in a predictive manner to understand customer ROI and sentiment moving beyond reactive management to proactively ensure customer success and address process improvements within the Customer Success team.Key Exciting ResponsibilitiesForge Strategic Partnerships: Establish proactive strategic relationships with customers to deeply understand document and align client strategies with key business outcomes.Drive Value Realization: Create and execute comprehensive Customer Success plans and Business Reviews ensuring customers recognize maximum value from Trimble Transportation products.Mitigate Risk & Ensure Retention: Monitor customer health and churn risk acting as the primary owner to ensure internal stakeholders address gaps maintaining a high percentage of renewal-ready accounts.Influence & Advocate: Utilize executive presence to both advocate internally for customer needs and partner with customers to successfully adopt new business practices and solutions.Essential Skills & ExperienceDirect experience within the Transportation industry.7 years of progressive experience in customer success account management or client services with direct accountability for retention and expansion.Proven ability to work effectively with Executive and C-Level teams demonstrating strong consultative presentation and relationship skills.Excellent written and verbal communication skills and organizational skills for managing competing priorities.Experience with Google Suite and Salesforce.Bonus Points ForExperience utilizing a Customer Success platform (e.g. Gainsight Totango).Demonstrated understanding of transportation best practices.Project management and/or ITIL experience.LogisticsLocation: Near a Trimble office (Princeton NJ Preferred) or Remote USTravel Requirement: Up to 25%.Why Youll Love Working With UsAt Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.Enjoy true flexibility: We offer flexible work arrangements which are a significant driver for employees joining and staying with us. We see flexibility in how we work as a key competitive advantage.Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.Hiring Range$114700.00$154800.00Pay Rate TypeSalaryBonus EligibleYesCommission EligibleNoBenefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.Application Deadline: Applications could be accepted until at least 30 days from the posting date.At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.Trimbles Privacy PolicyIf you need assistance or would like to request an accommodation in connection with the application process please contact Required Experience:Manager Key Skills Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 114700 - 154800