Student Accounts Representative at InsideHigherEd

DescriptionThe Student Accounts Representative manages student financial accounts, acting as a key contact for billing, payments, and financial aid questions, handling transactions (posting payments, refunds, holds), reconciling daily cash, and resolving issues with empathy, requiring strong customer service, attention to detail, and financial software skills for students, parents, and university stakeholders.Examples of DutiesGeneral office duties included but not limited to answering phone calls, greeting customers, filing, etc. Handles payments that come into the University either by cash, check, credit card or electronic fund transfers.Issues receipts, refunds and change due to customers.Responsible for all cash flow from dining, including cash drawer management, verifying sales against receipts and daily reconciliation.Coordinates and manages the current semester payment plan through Nelnet Campus Commerce.Verifies cash draw nightly and prepares bank deposits and/or replenishments. Assists students electing to use financial aid with the appropriate application process and conducts on-going follow-up with students and Financial Aid to resolve issues which could result in disbursement delays. Help facilitate financial clearance among resident and commuters.Prepare financial worksheets for students/families.Monitors student accounts and communicates with students to resolve outstanding balances.Maintain clean and orderly front desk area.Typical QualificationsEDUCATIONAssociate degree in Business/Accounting or related field required.3-5 years of related business experience, in higher education setting preferred (cashiering/accounting/collections/financial aid processes).EXPERIENCEAbility to manage and prioritize tasks, meet deadlines, and oversee major. projects from development to completion independently or as a team.Excellent communication (written and oral), organizational, and attention to detail skills.Ability to act with discretion and maintain confidentiality regarding student accounts.Student-oriented and customer service-focused, with a demonstrated commitment to quality customer service strategies and diversity.Supplemental InformationHUSSON UNIVERSITY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER**Exact compensation may vary based on skills, experience, and location.**#NT