Student Accounts Specialist at Mercer University

Application Instructions:External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details and you may verify and update data on the My Information page.IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV references cover letter and any other supporting documents required in the job posting. The My Experience page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it. CurrentMercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.Job Title:Student Accounts SpecialistDepartment:Bursars OfficeCollege/Division:General UniversityPrimary Job Posting Location:Macon GA 31207Additional Job Posting Locations:(Other locations that this position could be based)Job Details:Mercer University is searching for a Student Account Specialist for the Bursars Office on the Macon GA campus.Responsibilities:This position is the primary customer service representative for Student Engagement to include our texting platform Slate and the Bursar customer service email. Primary customer service representative for high touch accounts including ATL and Regional Academic Center students. Responsible for Alternative Student Lifecycle and collection for this population to include receipting tuition revenue and monitors accounts for delinquency and specialized reporting. An understanding of the collection cycle various billing rates various degree and program requirements and office & University policies are required. Ability to use discernment on escalation is also necessary. Primary Bursar representative for off-campus and virtual orientations for all position will serve as primary customer service backup to Student Support Specialist(s).Qualifications:A high school diploma/GED and three years of customer service accounts receivable data entry and/or bookkeeping experience are required. Candidates with a bachelors degree and/or courses in bookkeeping accounting or business operations are preferred.Candidates must have a valid drivers license and be insurable by the universitys carrier as this position requires some travel.Knowledge/Skills/Abilities: Willingness to take ownership of each customer contact and provide whole concept service with a sense of urgency.Exceptional customer service skills with ability to work effectively with a diverse student population. Use discretion to protect confidentiality / privacy of student data.Attention to detail striving for meticulous accuracy in posting information and payments.Exceptional organization skills.Analytical reasoning to apply federal regulations and university policy. Judgment to determine when to make an exception within policy and when to escalate an issue.Ability to switch focus regularly and keep a to-do list to return to unfinished work.Maintaining composure in difficult conversations with the recognition that these accounts have varying financial significance to each student. These can be emotional conversations.Ability to handle peak periods of activity when call text and email volume are significantly increased.Return all correspondence received by 4 pm before leaving for the day.Attention to audit and security issues.Ability to travel on university business and must be insurable by the universitys carrier.Background Check Contingencies:- Criminal History- Credit Check- Approved Drivers CheckDocument Attachments:- Resume- Cover letter- List of three professional references with contact informationAbout Mercer UniversityFounded in 1833 Mercer University is a distinguished private institution recognized for its commitment to academic excellence leadership development and community engagement. With campuses across Georgia Mercers twelve schools and colleges offer a wide range of undergraduate graduate and professional programs. The university cultivates a close-knit student-centered environment where innovation service and personal growth are deeply valued. Mercers employees are at the heart of its mission dedicated to advancing innovation supporting student success and strengthening both our local and global communities through service. At Mercer we believe in the power of relationships and the importance of in-person collaboration. Accordingly our employees are expected to serve in-person as it fosters real-time problem solving mentoring and the meaningful connections that strengthen both our work and service to our students and the broader university community.Why Work at Mercer UniversityMercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents) generous retirement contributions tuition waivers paid vacation and sick leave technology discounts schedules that allow for work-life balance and so much more!At Mercer University a Bear is more than a mascot: its a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If youre seeking an environment where your passion and determination are embraced then you want to work at Mercer University.For more information please visit: Weekly Hours:40Job Family:Staff Student Operations Non-exemptEEO Statement:EEO/Veteran/DisabilityRequired Experience:IC Key Skills Anti Money Laundering,Access Control System,Catering,Assessment,Communication Employment Type : Full-Time Experience: years Vacancy: 1