Student Assistant - Maintenance Call Center at InsideHigherEd

Job Title: Student Assistant - Maintenance Call Center Location: Georgia Gwinnett College Regular/Temporary: Temporary Full/Part Time: Part-Time Job ID: 292908 About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.Job Summary The Facilities Department oversees a range of vital campus-wide services, ensuring the functionality, safety, and efficiency of the campus environment. The department maintains physical spaces and provides services that support the institution and its community.We are seeking highly motivated and responsible students to serve as Facilities Student Assistants. In this role, students act as the first point of contact for the department, managing incoming calls and service requests, and coordinating with maintenance staff to ensure efficient service delivery. Alongside administrative responsibilities, student assistants must be able to perform routine physical tasks, which may include assisting with minor maintenance duties or traversing campus to support service needs. The position requires strong communication skills, organizational ability, and a commitment to customer service, as well as proficiency in basic computer applications and a willingness to learn facilities-specific software systems.Responsibilities Answer and respond to inbound calls and emails in a timely and professional manner Gather detailed information from customers regarding work orders by phone and/or email communications Log, track, and update work orders manually or in the Computerized Maintenance Management System (CMMS) Maintain a working knowledge of the facilities work order process and departmental procedures Provide excellent customer service, offering a spirit of assistance to all customers by phone, email, or in person Coordinate with maintenance staff to ensure requests are dispatched and addressed efficiently Occasionally support maintenance staff with minor tasks and traverse campus to deliver assistance as needed Perform related work and special projects as requiredRequired Qualifications Must be enrolled in a minimum of 6 credit hours at Georgia Gwinnett College Must be in good academic standing and maintain good standing for the duration of employment Must be in good standing with Georgia Gwinnett College and maintain good standing for the duration of employment Strong communication and interpersonal skills, with excellent verbal and written abilities and professional phone/email etiquette to serve a GGC's community courteously Strong organizational and time management skills, with the ability to prioritize effectively, multitask, and maintain accuracy and attention to detail Ability to work productively both independently and as part of a team Basic knowledge of Windows environment, Microsoft Office applications, and web browsers, with the capacity to learn Facilities procedures and work order systems Must be able to stand, squat, reach, walk across campus, and lift items as needed Reliability, punctuality, and adaptability to changing departmental needsPreferred Qualifications Prior customer service or call center experience Familiarity with Computerized Maintenance Management Systems (CMMS) or other work order tracking software Experience working in facilities, operations, or a related service environment Demonstrated ability to manage multiple tasks in a fast-paced setting Strong problem-solving skills and the ability to exercise sound judgment Knowledge of campus layout and facilities to assist with dispatching and coordinationUSG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407.5746 or email [email protected] Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.