Student Success Advisor I at 2U

At 2U we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential.What Were Looking For:The Student Success Advisor is a critical role responsible for driving student engagement and retention owning a caseload of students for a graduate program or bootcamp. Student Success owns the outcomes of our students through a combination of high touch consultative coaching and data-driven decision making. This role will be accountable for student retention satisfaction and outcomes for their students.Responsibilities Include But Are Not Limited To:Student RetentionCommunicating directly with students on a regular and ongoing basis to positively impact key metrics e.g. graduation or completion rates student satisfaction student retention goals and credit generationManage student retention through providing proactive reactive comprehensive consultative coaching and exceptional service; this position is critical in executing 2Us expected white glove service level for its students and faculty c. Identifying opportunities for improvement and growth within designated programStudent SatisfactionProviding direct coaching to students in an organization highly supportive of professional developmentIdentifying risks to student retention and subsequently implementing mitigation plans to promote students success in the programMaintaining accountability for student outcomes including student engagement and Student Success Net Promoter Score (NPS) of at least 65Operations Excellence & ReportingAt the direction of leadership utilize data and reports to drive operational change and overall program improvementServing as main escalator of student information and as front line for crisis responseCollaboration & InnovationThinking creatively and working collaboratively with 2U departments to launch and drive new initiatives from inception to implementationIdentifying and implementing efficiencies across the department which will enable programs and teams to scale quicklyThings That Should Be In Your Background:Bachelors degree or 1-3 years directly related to the duties and responsibilities specifiedPrevious experience in Higher Education industry strongly preferredPrior coaching or advising background strongly preferredAbility to work with a diverse team in a fast-paced environmentDemonstrated experience in achieving defined results and exceeding goals and objectivesExcellent relationship management skillsStrong attention to detail adherence to deadlines and excellent follow throughAbility to think critically and identify potential issues before they ariseExcellent interpersonal and oral and written communication skills requiredDemonstrated ability to receive direct and constructive feedback and respond with an attitude of a lifelong learner always looking to exceed expectations and growExcellent listener balanced with ability to cultivate the thinking of othersOther Attributes That Will Help You In This Role:Ability to manage multiple priorities simultaneouslyFamiliarity with using technology in an educational settingExcellent verbal and written communication skills with the ability to communicate in a courteous personal tactful and concise mannerStrong student-centered customer service focus; commitment to student and faculty satisfaction and successIdeal candidate has a passion for building and maintaining relationships with their team and the studentsFlexibility to work scheduled evening or weekend hours 2-3 times a week to support students during peak evening and weekend timesEnthusiasm and the ability to thrive in an atmosphere of constant changeBenefits & CultureOur global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful. If youre excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education then join us and do work that makes a difference. #NoBackRowWe offer comprehensive benefits (unique per country) and excellent work/life balance.Full-time include:Medical dental and vision coverageLife insurance disability and 401(k) employer matchFree snacks and drinks in-officeGenerous paid holidays and leave policies including unlimited PTOAdditional time off benefits include: volunteer days parental leave and a company-wide winter breakThe anticipated base salary range for this role is ($50000 -$58000) with potential bonus eligibility. Salary offers are made based on the candidates qualifications experience skills and education as they directly relate to the requirements of the position budget for the position and cost of labor in the market in which the candidate will be hired.2U Diversity and Inclusion StatementAt 2U we are committed to building and sustaining a culture of belonging respect and inclusion. We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike.2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations please reach out to us at: .About 2U LLCFor more than a decade 2U Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges universities and corporations. Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential. To learn more: visit .About edXedX is the education movement for restless learners and a leading global online learning platform from 2U LLC. Together with the majority of the worlds top-ranked universities and industry-leading companies we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers from free courses to full degrees. And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location. Learn more at .Learn more at #NoBackRowThe above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws. 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay. Required Experience:Unclear Seniority Key Skills Anti Money Laundering,Access Control System,Catering,Assessment,Communication Employment Type : Student Experience: years Vacancy: 1