Student Success Coach at InsideHigherEd

Position Number:SE0518.00000Position Title:Student Success CoachJob Type:StaffFT/PT:Full-TimeEmployee Class Description:Staff exemptGeneral Position Description:Responsible for providing personalized holistic student support and coaching. The Student Success Coach provides learning opportunities as well as creates conditions that lead to the achievement of students’ academic and career goals. The Student Success Coach will also monitor student persistence and progression towards graduation utilizing appropriate advising technology. Ensures compliance with degree program requirements and college policy as well as with federal, and state regulations.Flexible Work Arrangement:Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.Grade:2027Exemption Status:ExemptPosting Number:S3670PLocation(s):Orlando, FL 32811 - West Campus, Orlando, FL 32801 - Downtown CampusProposed Work Schedule (Please note hours subject to change based on business needs):Monday through Thursday from 8 am to 7pm.Friday from 8am to 6pm.Occasional evenings and weekends may be required.Hours are subject to change depending on departmental needs.Number of Vacancies:2Posting Start Date:12/11/2025Posting End Date:12/18/2025Open Until Filled:NoQuicklink for Posting:https://valenciacollege.peopleadmin.com/postings/41223Salary Range:$44,389 – 47,938Description of Job Function:1. Provides students with personalized holistic student support and coaching. Guides and recommends Valencia resources, such as academic, non-academic, and community resources, to support academic progression and career success.Description of Job Function:2. Serves as the point of contact to assigned cohorts and supports students as they navigate college policies and procedures and other institutional resources.Description of Job Function:3. Uses technology to leverage a cohort-based coaching model and support students seeking guidance and support; maintains, tracks, and reports on student outreach, engagement, and established outcomes.Description of Job Function:4. Supports students in developing an educational plan by evaluating college placement test results, degree audits, and transfer credits to guide students with course selections. Provides strategies to help students with identifying educational and career goals as well as selecting a degree pathway.Description of Job Function:5. Provides holistic coaching through a variety of service delivery modes (e.g., group coaching, one-on-one coaching, online coaching, etc.) in response to student needs, enrollment trends, and changing campus environments.Description of Job Function:6. Manages and analyzes caseload data to monitor students’ academic progress. Disseminates information accurately and concisely as required, keeping detailed records, and providing appropriate referrals based on students’ needs.Description of Job Function:7. Collaborates with the coaching leadership team to develop and implement proactive strategies aimed at improving the student experience and supporting the college’s student persistence and graduation objectives.Description of Job Function:8. Develops and facilitates educational opportunities (e.g., events, presentations, information sessions, etc.) designed to enhance student learning outcomes and increase student engagement. Participates in the new student onboarding experience.Description of Job Function:9. Participates in departmental, advisory, and curriculum meetings to stay informed on program developments, career and occupational trends, and updates to college policies and procedures.Description of Job Function:10. Perform other related duties as assigned.Drivers License Requirement:Not ApplicableRequired Minimum Education:Bachelor’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.Knowledge, Skills and Abilities:1. Ability to communicate interpersonally, orally, and in writing.2. Ability to assess student’s developmental needs and translate theory into practice.3. Ability to follow protocols to facilitate advising programs appropriately.4. Strong interpersonal communication skills and the ability to provide authentic person-centered advising to students.5. Knowledge of college’s educational policies and graduation requirements.6. Ability to research the educational policies and graduation requirements of any college or university.7. Ability to collaborate with other departments to resolve student issues to full resolution.8. Ability to continuously learn, interpret, and explain new knowledge regarding changes and advancements in federal, state, college policies, regulations, and technology.General Working Conditions:This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.