Substance Abuse Program Manager - 249406 at Medix

The Program Manager – SUD provides operational and clinical leadership for outpatient and intensive outpatient substance use disorder programs. This role oversees a multidisciplinary team and supports high-quality service delivery, regulatory compliance, and program performance. The Program Manager will provide clinical supervision to registered counselors, support field-based staff, and collaborate with county partners, schools, and community agencies. The ideal candidate is mission-driven, passionate about substance use recovery, and experienced working within Medi-Cal and county behavioral health systems.

Responsibilities

• Provide day-to-day leadership and operational oversight of SUD programs across multiple clinic sites and in the field.
• Supervise and support a multidisciplinary team of approximately 35–40 staff, including SUD counselors, case managers, outreach staff, and administrative personnel.
• Provide clinical supervision to registered and certified counselors and ensure compliance with supervision requirements.
• Support recruitment, onboarding, training, scheduling, and performance management of program staff.
• Ensure high-quality client care, including oversight of assessments, treatment planning, documentation, and service delivery.
• Maintain compliance with all state, county, and Medi-Cal regulations, including Substance Abuse Prevention and Control (SAPC) requirements.
• Utilize and oversee documentation and reporting in county systems and platforms (e.g., PCNX and related databases).
• Ensure accurate eligibility verification, Medi-Cal portal use, and insurance-related processes.
• Partner with county agencies, schools, and community organizations to support outreach efforts and referral pathways.
• Participate in field-based activities, including community outreach events and external stakeholder meetings.
• Monitor program outcomes, productivity, and compliance metrics; implement improvements as needed.
• Support program audits, reporting requirements, and quality assurance initiatives.
• Maintain flexibility to support occasional evening groups or community events.

Qualifications

• Certified Substance Use Disorder Counselor (Required) – must be verifiable through an approved credentialing body (e.g., CCAPP Credentialing or Addiction Counselor Certification Board of California).
• Clinical Supervision Certification (Required) – Certified Clinical Supervisor (CCS).
• Minimum of 3+ years of experience in Substance Use Disorder programs.
• Minimum of 3+ years of management or supervisory experience.
• Experience providing clinical supervision to registered counselors.
• Experience working with Medi-Cal, insurance eligibility systems, and county behavioral health programs.
• Strong familiarity with county systems and workflows related to SAPC and documentation platforms (e.g., PCNX or similar).
• Strong computer and technical skills, including comfort with EHRs and county reporting platforms.
• Bilingual Spanish preferred; proficiency in English required.
• Strong leadership, organizational, and communication skills.