Success Engineer at Firecrawl

Success EngineerSalary Range: $00/year (Range shown is for U.S.-based employees in San Francisco CA. Compensation outside the U.S. is adjusted fairly based on your countrys cost of living. You can explore how we calculate this here: Range: Up to 0.15%Location: San Francisco CA (Hybrid) OR RemoteJob Type: Full-Time (SF) OR Contract (Remote)Experience: 3 yearsVisa: US Citizenship/Visa required for SF; N/A for RemoteAbout FirecrawlFirecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API just a year weve hit millions in ARR and 68k GitHub stars by building the fastest way for developers to get LLM-ready data.Previously we built Mendable one of the first commercially available chat with your data tools. To support customers like MongoDB Coinbase Snapchat and more we built reliable infrastructure for getting clean web data. When we noticed our friends building the same internal tooling Firecrawl was born.Were a small fast-moving technical team building essential infrastructure for the AI era. We value autonomy clarity and shipping fast.Why FirecrawlTechnical ownership Lead critical browser technology and infrastructureReal impact Directly shape how our browser stack drives our entire productHigh velocity Rapid iteration and deployment of your workSmall team big ambition Collaborate closely with founders influencing key decisions and future directionsAbout the RoleIn just a year weve hit millions in ARR and 50k GitHub stars by building the fastest way for developers to get LLM-ready data. Were a small fast-moving team building essential tools for the AI era. We value autonomy clarity and shipping fast.We are looking for a hands-on technical customer success engineer who thrives at the intersection of software engineering and client engagement. Youll help our customers unlock the full potential of our platform drive adoption and expand usagewhile building scalable processes for long-term growth.What Youll DoDrive Proactive Customer GrowthMonitor & Engage: Track customers hitting 30% and 80% credit usage thresholds and proactively reach out with targeted messagingRun Structured Meetings: Conduct regular business reviews and health checks following specific scripts to understand customer needs expansion opportunities and potential blockersBuild Adoption Playbooks: Create systematic approaches to drive feature adoption and usage expansion across your accountsScale Success Playbooks: Create repeatable processes for customer engagementfrom initial outreach templates to meeting frameworksSupport Technical Implementation & OnboardingGuide Technical Setup: Lead customers through implementation helping them build their first workflows and integrate Firecrawl into their stackBe the Trusted Advisor: Understand each customers technical architecture and become their go-to resource for maximizing valueCreate Scalable Resources: Build documentation videos templates and guides that help customers move fasterTroubleshoot & Unblock: Debug integration issues API problems and help customers overcome technical hurdlesBuild Data-Driven InsightsTrack Product Adoption: Monitor feature usage patterns and create strategies to increase adoption across accountsProcess Customer Intelligence: Analyze meeting recordings log product requests systematically and assign dollar values to feature requestsMaintain Health Scores: Build and track customer health metrics using our stack (HubSpot PostHog Postgres)Present Customer Insights: Share detailed customer profiles in team meetingsusage patterns growth trajectory blockers and expansion opportunitiesTrack Revenue Impact: Connect customer feedback directly to revenue opportunities and growth metricsWho You AreHands-On Engineer: You can build backend systems integrate with APIs and solve complex technical problems. You read docs write scripts and debug edge cases with ease.Implementation Expert: Youve guided technical teams through complex onboarding and can build workflows that showcase product value quicklyProcess-Oriented: You naturally think in systems and workflowshow to scale 1:1 interactions into repeatable measurable processesCustomer-Driven: You excel at consultative selling and building trusted advisor relationships. You can ask the right questions and explain technical ideas clearlyData-Minded: You think in metrics health scores and adoption rates. You want to know usage patterns conversion rates and revenue impactScrappy & Fast: You dont wait for perfect processesyou create momentum. You know when to ship a Loom jump into Discord or write a script to unblock someonePattern Seeker: You naturally see repeat issues common requests and potential product improvements. You document everything and bring insights back to the teamCross-Functional Collaborator: You work seamlessly with Product Engineering and Growth teams to drive customer outcomesBonus PointsYouve worked in customer-facing technical roles (solutions engineer implementation specialist dev support CSE account management)Youve built systematic customer success processes at an early-stage startupYouve supported APIs SDKs or other developer toolsYou have experience with usage-based pricing models and expansion strategiesYouve managed technical implementations and onboarding for B2B SaaSExperience with our stack: HubSpot n8n Postgres PostHog PylonYouve created technical documentation videos or educational contentYouve run business reviews and managed customer health scoresYou understand the developer tools ecosystem and technical buyer personasYouve built with Firecrawl or similar web scraping/data extraction platformsWhat it means to join FirecrawlHigh Leverage Your processes directly amplify our growthAutonomy Own your domain; we care about outcomes not hoursRemote-First Culture Work at our new SF office while collaborating with our remote teamGrowth Opportunity Early equity and a role that scales with the companyCreative Freedom Experiment with new channels formats and automations. If it works we run with itBenefits & PerksAvailable to all employeesSalary that makes sense $00/year (U.S.-based) based on impact not tenureOwn a piece Up to 0.15% equity in what youre helping buildUnlimited PTO Minimum 3 weeks off encouraged; take the time you need to rechargeParental leave 12 weeks fully paid for moms and dadsWellness stipend $100/month for the gym therapy massages or whatever keeps you humanLearning & Development - Expense up to $150/year toward anything that helps you grow professionallyTeam offsites A change of scenery minus the trust fallsSabbatical 3 paid months off after 4 years do something fun and newAvailable to US-based full-time employeesFull coverage no red tape Medical dental and vision (100% for employees 50% for spouse/kids) no weird loopholes just care that worksLife & Disability insurance Employer-paid short-term disability long-term disability and life insurance coverage for lifes curveballsSupplemental options Optional accident critical illness hospital indemnity and voluntary life insurance for extra peace of mindDoctegrity telehealth Talk to a doctor from your couch401(k) plan Retirement might be a ways off but future-you will thank youPre-tax benefits Access to FSAs and commuter benefits (US-only) to help your wallet out a bitPet insurance Because fur babies are family tooAvailable to SF-based employeesSF HQ perks Snacks drinks team lunches and the occasional burst of chaotic startup energyInterview ProcessApplication Review Send us your stuff and a quick note on why youre excitedTechnical Interview (30 min): Discuss your technical experience with our Founding Support Engineer.Growth Interview (30 min): Discuss strategies customer expansion and adoption with our Head of Growth.Interview with Founders (30 min) Culture vision and long-term fitPaid Work Trial (1-2 weeks) Jump into real projects with the teamDecision We move fastSound like a good fit Apply now and lets talk. Key Skills ASP.NET,Health Education,Fashion Designing,Fiber,Investigation Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 140 - 180