Sulzer Careers HST Service Specialist at Sulzer

FEWIBU-E488HST Service Specialist-Full Time-Easley (SC)United StatesSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.We are looking for a/anHST Service Specialist to join our FEWIBU team in United States.Your main tasks and responsibilities:Assist our customer base including our reps distributors and authorized service centers with their service and technical needsLeads initial field trouble shooting and expedites technical and engineering support as neededEnsure customer satisfaction and loyalty by consulting with assisting and resolving requests inquiries and complaints both verbally and in writingHandles inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls as well as technical callsExhibits strong interpersonal skills is positive pleasant respectful and customer focusedCreates a satisfying experience for the customer by using professional customer service techniques personalizing and focusing on adding valueResolve questions / concerns efficiently and effectivelyInitiates return authorizations and creates customer fileMakes warranty determinations based on evaluations performed by in-house and outsourced authorized service center evaluation reportsLogs reports back to manufacturing units for back charging warranty claimsExpedite service and warranty orders through the system until completionFollows quality procedures according to ISO 9001.To succeed in this role you will need:College degree preferred or equal job experience5 years customer service experienceStrong computer skills including but not limited to Windows XP / Microsoft Office / Use of WebSuperior organizational skillsAble to multi-task keep to schedules and deadlinesAbility to work independently and be team focusedMechanical background in rotating equipment a plusWhat we offer you:Competitive Paid Time Off (3 weeks to start)12 Company Paid Holidays per yearAnnual Bonus ProgramFull Medical Dental and Vision benefitsCompany Paid Short Term and Long Term Disability Company Paid Life Insurance6% 401K or Roth Company Match with Immediate VestingCompany Paid Retirement Security Contributions following 1 year of employmentTuition Reimbursement/Educational AssistanceDo you have a question about the roleReach out to Kerry Wilt at or Hiring Manager John team is looking forward hearing from you!Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2025 in Brazil China Finland Germany Ireland Switzerland South Africa the UK and the USA. Not translated in selected language Required Experience:IC Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full Time Experience: years Vacancy: 1