Supervisor of Care Coordination at Texas Children's Medical Center

DescriptionWe are searching for a Supervisor of Care Coordination. Someone who will supervise front line staff by directing the activities for the team. Handles customer concerns and issues that require a high degree of appropriate knowledge creativity research and communication with internal and external resources. To assist with the management of incoming call traffic. To ensure resources are utilized efficiently in accordance with program objectives key performance indicators and in ways that consistently promote customer quality and satisfaction. To lessen the probability of customer complaints by managing problems referred by Member Service Representatives or other staff.Think youve got what it takesQualifications:Bachelors Degree Licenses and Certifications RequiredRN - License-Registered Nurses Texas Board or Nursing or Nurse Licensure Compact Experience required1 year Managed care experience required3 years experience in population health community public health ambulatory care or healthcare administration requiredResponsibilities:Supports the care management population health and/or behavioral health daily operations.Assesses develops implements and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the member/family in internal and external settings.Performs all necessary communication and documentation functionsEnsures Team provides case management discharge and service planning review for TCHP members including assessment planning implementation and evaluation of educational Long Term Services & Supports (LTSS) and social service related optionsConducts initial and on-going system training for Case Management staff.Participates in quality initiatives and performance management.Supervision of daily operations.Required Experience:Manager Key Skills Shipping & Receiving,Microsoft Office,Customer Service,Freight Experience,Transportation Management Systems,EDI,Microsoft Outlook,Supply Chain Experience,Dispatching,Microsoft Excel,Logistics,3PL Employment Type : Full-Time Experience: years Vacancy: 1