Environmental Services Lead FT-Cinco Ranch at Houston Methodist

OverviewAt Houston Methodist the Environmental Services (EVS) Specialist position is responsible for oversight of daily housekeeping and/or floor maintenance operations in assigned areas. The EVS Lead serves as a resource/expert for staff creates an environment for safe patient care and assists others in developing their skills and knowledge. The EVS Lead position requires proficient knowledge and skills necessary to prioritize and carry out delegated tasks serving as a role model to team members. This position participates in the training education and development of the team supporting members of management to achieve optimal department outcomes.Houston Methodist StandardPATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONSProvide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth dignity and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organizations vision fulfills the mission and abides by the I CARE valuesResponsibilitiesPEOPLE ESSENTIAL FUNCTIONSInteracts in a positive professional manner with patients family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic team focused work unit to achieve optimal results.Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments.Facilitates teamwork by anticipating staffs needs for assistance and responding positively to requests. Makes contributions to the departments work effort as a whole.SERVICE ESSENTIAL FUNCTIONSResponds promptly and positively to requests for assistance from patients staff and visitors. Responds to all assignments to create an environment that is conducive for healing.Performs efficient room cleaning processes ensuring timely patient admissions.Monitors workload fluctuations and work output of EVS staff works with management to adjust assignments as appropriate to ensure timely delivery of department services.QUALITY/SAFETY ESSENTIAL FUNCTIONSFollows department process for room cleaning and discharge inspections as appropriate with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores.Achieves discharge daily room cleaning and assigned area turn-around times to meet goals as appropriate.During discharge activity tracks logs and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment.Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards.FINANCE ESSENTIAL FUNCTIONSAppropriately uses and stores chemicals paper goods supplies and equipment utilized during a shift.Prioritizes department daily tasks and independently manages time effectively minimizing incidental overtime.Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.GROWTH/INNOVATION ESSENTIAL FUNCTIONSAssumes responsibility for growth and development. Participates in continuing education and in-service programs.Contributes ideas towards improving the efficiency and effectiveness of department processes.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.QualificationsEDUCATIONHigh School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.) preferredWORK EXPERIENCEOne year of progressive responsibility in Environmental Services or related field preferredTwo years of Environmental Services hospital experience preferredLicense/CertificationLICENSES AND CERTIFICATIONS - REQUIREDDOTHAZMAT Certification (DOT) -- US Department Of Transportation Hazardous Materials Certification (renewed every 3 years) within 90 days LICENSES AND CERTIFICATIONS - PREFERREDDL - Driver License - State Licensure KSA/ Supplemental DataKNOWLEDGE SKILLS AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluationsSufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesProficient computer skills including but not limited to knowledge of Microsoft Office softwareAdapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solvingDemonstrate efficient and safe use of housekeeping equipment and chemicalsDemonstrates the ability to access information both in the department and within the system to support the department as appropriateSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform YesScrubs YesBusiness professional NoOther (department approved) YesON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.On Call* NoTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area NoCompany ProfileHouston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.In 2019 Houston Methodist and its physicians treated more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world. Key Skills Fire Protection,Graphic Designing,Academics,Apparel Merchandising,Adobe Flash,Client Services Employment Type : Full-Time Experience: years Vacancy: 1