Supervisor Patient Access at Christiana Care Health Services

Job DetailsDo you want to work at one of the Top 100 Hospitals in the nation We are guided by our values ofLoveandExcellenceand are passionate about delivering health not just health care. Come join us at ChristianaCare!ChristianaCare with Hospitals in Wilmington and Newark DE as well as Elkton MD is one of the largest health care providers in the Mid-Atlantic Region. Named one of Americas Best Hospitals by U.S. News & World Report we have an excess of 1100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital Wilmington Hospital our Ambulatory Services and HomeHealth have all received ANCC Magnet Recognition.PRIMARY FUNCTION:With oversight and support of their respective Manager the Patient Access Supervisor is responsible for overseeing and coordinating the daily operations of the assigned Patient Access Department. This includes supervising staff involved in registration insurance verification financial clearance patient check-in/check-out or scheduling and authorization processes to ensure timely efficient and accurate service delivery. The role is focused on ensuring a seamless patient experience starting from the first point of contact. The position plays a key leadership role in promoting superior front-end collections and patient satisfaction by leading by example. The Patient Access Supervisor also acts as a resource for Patient Access staff helping to resolve complex issues and ensuring compliance with policies regulations and service standards while also demonstrating a proactive approach to streamline patient access processes and lead a team focused on service excellence and operational efficiency.PRINCIPAL DUTIES AND RESPONSIBILITIES: Staff Supervision and LeadershipSupervise and provide guidance to Patient Access team members including scheduling training performance evaluations and conflict resolution.Lead and supervisor team members to ensure high standards of customer service accuracy and productivity.Conduct regular team huddles to communicate updates goals and expectations.Ability to lead by example effectively fostering a positive motivated and productive work environment.Operational OversightCoordinate and monitor the Patient Access functions including registration insurance verification authorizations and financial clearance.Ensure Patient Access staff follow set processes to comply with regulatory standards policies and procedures.Identify areas for operational improvements to streamline processes and enhance efficiency.Possess the flexibility to adjust workflows and priorities in response to shifting department or organizational needs.Delegate work and responsibilities to staff to provide adequate and appropriate coverage of all registration processing areas to ensure that routine operational activities run smoothly.Quality and ComplianceEnsure accurate collection of patient information and timely entry into electronic health record systems and billing systems.Monitor and ensure adherence to privacy regulations (HIPAA) and patient safety standards. Acts as a role model to ensure patient/staff confidentiality ensuring that information is discussed with or distributed to others only as an as need to know basis.Ensures that all departmental activities are conducted in a safe manner and in accordance with ChristianaCare or governing agency defined parameters.Conduct quality checks on registration accuracy and patient interactions to maintain high data integrity.Serves as the trainer for Training and Financial Refresher Classes and other introductory classes as required to meet institution government and agency updates/changes.Contributes in the development of educational/training materials appropriate to registration related updates/needs/activities.Ensure appropriate administration of procedures is being followed to ensure the fiscal integrity of all accounts as relates to third party defined requirements. Includes but is not limited to accuracy of third-party eligibility and benefits information precertification and billing address or other specific instructions.Financial AccountabilitySupport revenue cycle initiatives by driving front-end collections including copays coinsurances and deductibles.Work with fellow departments to resolve issues impacting the Revenue Cycle such as insurance verification accuracy or authorization challenges.Assist in tracking and achieving departmental revenue goals.Patient ExperiencePromote a welcoming and respectful environment resolving any patient concerns related to access or billing processes.Collaborate with Manager and other departments (e.g. billing clinical IT) to resolve issues impacting patient experience and access.Performs assigned work safely adhering to established departmental safety rules and practices; reports to supervisor in a timely manner any unsafe activities conditions hazards or safety violations that may cause injury to oneself other employees patients and visitors.Reporting and AnalyticsCompile and analyze department metrics as assigned identifying trends and providing feedback to optimize Patient Access functions.In conjunction with Manager monitor reports for Patient Access performance wait times and front-end collections.DIRECTION/SUPERVISION OF OTHERS:Patient Access staff as assigned.DIRECTION/SUPERVISION RECEIVED:Business Manager Patient AccessEDUCATION AND EXPERIENCE REQUIREMENTS:Associates degree desirable.Two to four years experience in Patient Access or closely aligned Revenue Cycle Department.Two years of supervisory/management responsibilities. Demonstrated thorough working knowledge of. industry-leading EMR scheduling registration and billing systemsAn equivalent combination of education and experience may be substituted.KNOWLEDGE SKILL AND ABILITY REQUIREMENTS:Knowledge of Hospital Information Systems including charge posting cash reconciliation billing collections and registration.Knowledge of third-party reimbursement for both professional and technical services.Ability to train employees in all patient type account registrations.Ability to interact effectively.Ability to handle conflict and maintain composure.Ability to provide quality customer service.Hourly Pay Range: $27.31 - $40.96This pay rate/range represents ChristianaCares good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills relevant experience and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.Post End DateDec 19 2025EEO Posting StatementChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:Manager Key Skills Active Directory,Identity & Access Management,LDAP,SAFe,Assistive Technologies,Authentication,Pediatrics Experience,NVDA,Sailpoint,SSH,SSO,Oracle Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 27 - 40