Supervisor, Product Solutions at TriNet

DescriptionTriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing human capital consulting employment law compliance and employee benefits including health insurance retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.Dont meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description nobodys perfect and we encourage you to apply. You may just be the right candidate for this or other roles.A Brief Overview This role will lead a dedicated team in maximizing the adoption and value realization of our platform solutions. They play a key role in bridging the gap between product development and customer success ensuring customers achieve their desired outcomes and have a seamless experience. They will also be responsible for developing and implementing a customer-centric strategy coaching and mentoring their team and ensuring our platform solutions deliver exceptional value throughout the customer lifecycle.What you will doPartner with the management to help drive creative compliant and customer-focused solutions. Escalation Point for internal and external client related matters.Responsible for hiring training coaching performance management and talent development of direct reports.Recommend strategies to deliver on the improvements including influencing the annual business roadmap. Present findings to business leaders providing recommendations to improve the customer experience business operations and efficiency in cross functional processes.Coordinate the development and management of the annual process improvement roadmap for the assigned team including obtaining and managing commitments of cross-functional partners.Identify create and facilitate process changes by conducting business and systems process analysis. Develop and execute project plans of overall process improvement activities including scope goals results tasks assignments due dates dependencies anticipated needs and accomplishments.Identify needs through multiple channels including data and direct observation and identifying initiating projects.Partner with manager to communicate team process & organizational updates.Assist in the enforcing of SOX controls related to internal processes.Assist with department training including providing quick reference tools and coordination with training team to implement new initiatives.Performs other duties as assignedComplies with all policies and standardsEducation QualificationsBachelors Degree preferredExperience QualificationsTypically 3 years Payroll PEO preferredSkills and AbilitiesExcellent customer service skills.Solid knowledge in payroll processes.Ability to maintain strong level of confidentiality.Strong verbal and written communication skills.Ability to independently resolve issues.Strong analytical problem solving conflict resolution and documentation skills.Ability to adapt to a fast paced continually changing and deadline-driven business and work environment while managing multiple priorities.Demonstrated ability to work effectively with cross-functional teams to achieve business and project goals.Ability to read analyze and interpret payroll data.Proficient with Microsoft Suite or related software.Travel Requirements MinimalWork EnvironmentWork in clean pleasant and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.The preferred location for this role is Atlanta GA and the salary range for this location is $68400.00 to $116200.00. All qualified external applicants will be considered for an in-office role based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the companys discretion. The candidates final salary offer will be based on the candidates skills education work location and experience.A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.Additionally subject to applicable eligibility requirements TriNet offers permanent full-time employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven (11) Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.Required Experience:Manager Key Skills Instrument,Lighting,Gym,Event Production,Beauty Therapy Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 68400 - 116200