Supervisor, Technical Billing (Operations) at Wheels

Job Description:The Supervisor, Technical Billing provides leadership, mentoring, and training to the team. Supervises, evaluates, and prioritizes all work. Including taking the lead on the monthly billing cycle, auditing pre-billing, balancing client EDI files, troubleshooting EDI errors, and developing new audit controls as the need arises. Serves as the key liaison for client external auditors. Functional subject matter expert on all billing related projects and operational projects with a client invoicing component.KEY RESPONSIBILITIES:Champion client billing control and reconciliation procedures to ensure timely invoicingPartner with stakeholders to design, optimize, and maintain Ad hoc reports, Alteryx workflows and Tableau dashboards supporting billing operationsPromote a collaborative culture focused on continuous improvement, operational excellence, and innovated problem-solving within the teamDevelop, maintain, and continuously update policy and procedure manuals related to billing processesManage and maintain client lessee structures within billing, credit, and securitization reporting systems to ensure accurate invoicing and reporting alignmentOversee and investigate pricing, billing and vehicle discrepancies identified through internal controls, ensuing root causes are addressedSupport audit readiness by providing contracts, pricing documentation, and transaction details during internal and external client auditsRecommend and implement process improvements, operational efficiencies, and cross-functional communication enhancementsMaintain accurate and up to date process and procedure documentation in alignment with evolving business needsInterpret and clearly communicate billing related terms and conditions to internal managers, clients, auditors, and other stakeholdersLead and support special projects related to system enhancements, process optimization, and strategic initiatives as assignedLEADERSHIP RESPONSIBILITIES:Supervises a team of 5-10Supervise, train, and develop professional billing staff, provide feedback, and administer periodic and annual performance reviewsCOMPETENCIES - SKILLS:Strong analytical and organization skillsAbility to work with varying seniority levels, including staff, managers, clients, and external partnersMust have the ability to work in a fast-paced environmentEDUCATION and EXPERIENCE:Bachelor's degree in Finance, Accounting, Business Administration, or a related field OR equivalent combination of education and relevant work experienceMinimum 5 years of experience in Billing Operations, Invoicing, or a related Financial Services roleMinimum 2 years of experience in Supervisory or Team Coordination/Team Lead capacity requiredIntermediate-Advanced skills in using Excel (formulas, pivot tables, lookups) and AccessWorking knowledge of SQL, Tableau, and ERP platforms (i.e. SAP, Salesforce, Oracle) for data analysis, and reportingJOB SPECIFICATIONS and WORK ENVIRONMENT:Work Environment: This position is in Schaumburg, Ill and operates in a professional office environmentSchedule: This is a full-time position, Monday-Friday; Hybrid (3 days onsite)Travel: No TravelDISCLAIMERPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #LI-KZ1Our BenefitsWheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.Pay Range:$64,000-$89,600The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.PandoLogic. Category: , Keywords: Billing Supervisor