Supervisor, Underwriting Support at Berkley

Company DetailsAt Verus Specialty Insurance a proud member of the esteemed W.R. Berkley Corporation (NYSE: WRB) we stand as a leading Excess and Surplus Lines provider delivering comprehensive solutions across the United States. Backed by the formidable strength of a Fortune 500 titan and operating with the agility of a nimble startup we blend the best of both worlds to foster innovation and excellence in everything we do.Our nationwide operations are supported by a robust network of select wholesale producers ensuring that our reach and capabilities are always close at hand. We are driven by a forward-thinking leadership that champions a dynamic culture where questioning the norm is not just welcomed but expected. This ethos empowers our team to consistently surpass customer expectations and drive the industry forward.At Verus we are more than just a company; we are a community that thrives on collaboration growth and taking ownership of our actions. We are constantly on the lookout for exceptional talent who are eager to contribute innovate and grow with us. If you are passionate about making a mark in the insurance industry and align with our vision we eagerly await your application. Join us and be a part of a team where your contributions are valued and your potential fully realized!The Company is an equal employment opportunity employer. Supervisor Underwriting Support will provide day-to-day supervision coaching and mentorship to a team of Underwriting Assistants. Additionally provide multi-faceted guidance and technical support to the Department; responsible for developing and delivering sessions that enhance processes knowledge and the skills of the Verus underwriting team.Team leadership & Development including supervising mentoring coaching and trainingConduct regular performance evaluations aligning employees to ensure that performance is aligned with company goals and valuesImplement track develop and support all training needs; provide coaching when neededMonitor team performance and work closely with senior leaders to ensure department goals and objectives are being achieved delivering performance improvement needs with a sense of urgencyPrioritize analyze and execute on all tasks assignedDelegate tasks and company initiatives effectivelySet clear team goals and service level agreementsPartners with senior leadership across the enterprise to identify and prioritize initiatives for the departments strategic plansServe as a liaison between Underwriting Assistants Underwriters Operations IT and other departmentsReview and resolve escalated issues with a strong sense of urgency providing end- to- end solutions.Oversee day-to-day UA operations and performance by way of Quality ControlAssist with creating maintaining monitoring process and workflow documentationConducts Underwriting Assistant file audits to determine training needs and validate compliance with Underwriting Assistant guidelines and authorityResolve complex escalated issues regarding account handling and client interactionsUtilize data analytics to accurately assess and report upon SLAs SOPs vendor statistics etcAssists with vendor managementModel behavior that encourages collaboration teamwork and open communicationDemonstrate understanding of the structure of Verus and the workflow for each and every department for which the underwriting assistant team supportsIdentify departmental training needs both individually and collectivelyActively participate in various system initiatives including but not limited to:TestingRequirements InputServing as a subject matter expert for rolloutQualifications5 years of experience as a Team Leader and/or equivalent work experienceIn-depth knowledge of performance metricsProficient in Microsoft Office Apps Outlook and etc.Sense of ownership and pride in your performance and its impact on the companys successCritical thinker and problem-solving skillsTeam player leadership skillsIndependent and curious learning styleStrong written/oral communication skills which includes complete thought process and solution driven deliveryAbility to drive team collaborationAbility to meet deadlines and deliver results in a timely fashionAbility to serve and master a multi-faceted environmentEffective interpersonal and communication skills written and oralAbility to empathize but communicate expectations and provide strategy to help employees meet expected resultsAbility to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectivesStrong analytical skills#LI-FL1 #LI-HYBRIDSponsorship DetailsSponsorship not Offered for this RoleRequired Experience:Manager Key Skills C#,Apache Web Server,Credit,Food & Beverage,Biology Employment Type : Unclear Experience: years Vacancy: 1