Supplier Management Senior Specialist at Cypress HCM in Emeryville, California at Disabledperson, Inc

Supplier Management Sr. Specialist

We're seeking a Supplier Management Sr. Specialist to own day-to-day supplier onboarding and activation in Zip. This hands-on role ensures new suppliers are set up accurately, efficiently, and in accordance with procurement, finance, tax, and banking requirements.

The specialist will manage supplier onboarding requests from initial intake through activation, working directly with suppliers to collect missing information, resolve discrepancies, and clarify tax identification numbers, banking details, and other required documentation. This role will also coordinate with Procurement, Accounts Payable, Tax, Accounting, Legal, TPRM and other partners to resolve exceptions and prevent onboarding delays. The specialist will use AI tools to improve how work gets done, reduce manual effort, strengthen analysis, improve documentation, and create scalable operating leverage.

This role does not involve strategic sourcing, contract negotiation, or supplier relationship management. Success is measured by maintaining accurate supplier records, completing onboarding promptly, communicating effectively with suppliers, and implementing robust controls.

Responsibilities

• Own day-to-day supplier onboarding in Zip, from initial request through supplier activation.
• Review onboarding requests for completeness, accuracy, proper approvals, and alignment with established procurement policies.
• Collect, validate, and maintain required supplier information, including legal business name, address, tax classification, tax identification number, banking details, payment terms, and supporting documentation.
• Ensure supplier records are complete, accurate, and properly configured before activation.
• Identify duplicate supplier records, conflicting information, or incomplete submissions and resolve issues before setup.
• Track onboarding requests and proactively manage aging items, bottlenecks, and pending supplier responses.
• Communicate directly with suppliers to request missing information, clarify discrepancies, and guide them through onboarding requirements.
• Follow up on questions or inconsistencies related to tax identification numbers, tax forms, banking information, legal entity details, and other required supplier documentation.
• Coordinate timely resolution when submitted information does not match supporting documents, internal records, or verification requirements.
• Provide clear instructions to suppliers regarding required onboarding steps and documentation.
• Maintain professional, responsive communication with suppliers and internal requesters throughout the onboarding process.
• Escalate high-risk, unusual, or sensitive issues with clear context and recommended next steps.
• Validate supplier tax information and required documentation in coordination with Tax, Accounts Payable, or other relevant teams.
• Review banking information for completeness and consistency, following established verification and fraud-prevention procedures.
• Support appropriate controls for new supplier setup and changes to sensitive supplier information, including bank account updates.
• Flag discrepancies, potential fraud indicators, duplicate records, and other issues requiring additional review.
• Maintain accurate supplier master data and complete documentation to support downstream payment processing, audit readiness, and reporting.
• Handle sensitive supplier information in accordance with privacy, security, and internal control requirements.
• Partner with Procurement, Accounts Payable, Tax, Accounting, Legal, Security/TPRM, and business requesters to resolve supplier onboarding blockers.
• Coordinate with internal stakeholders when supplier activation depends on additional approvals, compliance reviews, contract documentation, or risk assessments.
• Respond to questions regarding supplier status, onboarding requirements, and outstanding items.
• Act as a reliable operational point of contact for supplier setup and activation issues.
• Follow established supplier onboarding policies, standard operating procedures, and approval workflows.
• Identify recurring onboarding delays, common supplier questions, data quality issues, and control gaps.
• Surface trends and recommended improvements to the Procurement or Supplier Management lead.
• Support cleanup of incomplete, outdated, duplicate, or inactive supplier records as needed.
• Support the enablement of Agentic workflows.
• Help maintain consistent onboarding execution as systems, requirements, and workflows evolve.

Qualifications

• 4-6+ years of experience in Supplier management, supplier onboarding, procurement operations, accounts payable, or related procure-to-pay operations.
• Hands-on experience onboarding suppliers and maintaining supplier master data in Zip (preferred) or comparable procurement, ERP (Oracle Fusion preferred), or Supplier management systems.
• Strong understanding of supplier setup requirements, including tax identification information, banking details, payment terms, and supporting documentation.
• Demonstrated ability to use AI tools to improve how work gets done, reduce manual effort, strengthen analysis, improve documentation, and create scalable operating leverage.
• Experience communicating directly with external suppliers to resolve missing information, discrepancies, or onboarding delays.
• Familiarity with internal controls related to supplier activation, sensitive data handling, and bank account verification.
• Strong attention to detail, sound judgment, and the ability to independently manage a high volume of operational requests.
• Excellent written and verbal communication skills, with the ability to explain requirements clearly and professionally.
• Ability to coordinate effectively across Procurement, Accounts Payable, Tax, Accounting, and other stakeholders.

Preferred Experience

• Direct experience using Zip for supplier onboarding.
• Familiarity with Oracle Fusion.
• Familiarity with Zip, Coupa, Oracle Fusion, SAP, Ironclad, or similar procurement and finance systems.
• Experience reviewing W-9s, W-8s, or comparable supplier tax documentation.
• Exposure to supplier banking verification, payment fraud prevention, or Supplier master data controls.
• Experience working alongside business process outsourcing or shared-services teams.
• Experience in audit-ready, high-growth, or control-focused operating environments.

Compensation: $80 - $95 per hour