Supply Chain Fulfillment Coordinator at Qual Pac Fulfillment

Quality Packaging (Qual Pac) is looking for individuals who have a strong professional ethic are passionate about innovating for positive change and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset we stand by our word and our customers needs are our number one priority.If you are looking for a career where you make a difference with over 1000 team players please read on.Supply Chain Fulfillment CoordinatorThe Senior Direct Fulfillment Coordinator oversees and optimizes day-to-day direct fulfillment operations to ensure customer orders are processed accurately shipped on schedule and supported through final delivery. This role serves as the primary point of contact for vendors carriers and internal teams driving accountability resolving escalations and improving fulfillment performance. The senior coordinator provides guidance to junior staff leads process enhancements and ensures service-level commitments are consistently met.Pay: $24.00-$25.00/hrKey ResponsibilitiesAdvanced Order ManagementMonitor and manage high-volume or complex orders from receipt to delivery.Validate order accuracy pricing lead times and vendor availability before release.Proactively identify at-risk orders and take corrective action to prevent delays.Oversee EDI/portal-based order workflows and troubleshoot exceptions.Vendor & Supplier Performance ManagementServe as lead liaison with key fulfillment vendors and 3PL partners.Track and enforce vendor SLAs on-time shipping rates and order accuracy.Conduct regular vendor performance reviews and provide feedback for improvement.Resolve advanced issues such as chronic delays quality problems or capacity constraints.Logistics & Transportation OversightCoordinate complex or multi-stop shipments and ensure optimal transportation methods.Review carrier performance transit issues and freight discrepancies.Partner with logistics teams or vendors to improve routing packaging and shipping accuracy.Manage escalations involving lost shipments claims or urgent customer deadlines.Inventory Visibility & Data AccuracyMonitor vendor inventory trends and identify risks impacting customer fulfillment.Maintain accurate ETA data and update systems with real-time status changes.Analyze historical fulfillment data to predict stockouts or peak demand challenges.Support implementation and accuracy of ERP or OMS fulfillment data.Cross-Functional Leadership & CommunicationAct as fulfillment subject-matter expert for customer service sales and operations teams.Provide timely updates on major accounts delayed orders or operational risks.Support new program launches onboarding new vendors and establishing workflows.Train mentor and provide guidance to junior coordinators or support staff.Process Improvement & ReportingIdentify process gaps and develop solutions to enhance speed accuracy and reliability.Build and maintain fulfillment dashboards or KPI reports (OTD backorder rates vendor performance).Recommend and help implement system improvements or automation opportunities.Drive continuous improvement initiatives to reduce errors expedite order flow and increase customer satisfaction.QualificationsEducation & ExperienceBachelors degree in Supply Chain Business Operations or related field preferred.35 years of experience in fulfillment supply chain operations logistics or vendor management.Strong ERP/OMS skills (SAP Oracle NetSuite or similar); EDI experience a plus.Experience supporting large retail e-commerce or B2B fulfillment programs preferred.Skills & CompetenciesExcellent communication vendor management and negotiation abilities.Strong analytical skills with proficiency in Excel (pivot tables lookups reporting).Proven ability to troubleshoot issues and drive resolution independently.Highly organized detail-oriented and comfortable managing competing priorities.Ability to mentor junior team members and lead cross-functional coordination.Strong sense of ownership and customer-focused mindset.About Pro Pac and Qual Pac Founded in 1971 Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry including e-commerce retail and wholesale food snack beverage specialty manufacturing fresh produce hobby and craft automotive electronics pet cosmetic industries and many more.We are headquartered in Grand Prairie Texas with regional sales branches in El Paso and Brownsville TX; and additional contract packaging / fulfillment operations in Brookshire TX; Charlotte NC; and Olathe KS.Come join a growing group of honest knowledgeable and skilled professionals who are dedicated to offering superior products and services to those we serve!Visit us at Experience:IC Key Skills AXA,ABAP,CRM,Flash,Fpga,Arabic Cuisine Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24 - 25