Support Associate for Storage and Delivery Services at InsideHigherEd

Category:: ProfessionalSubscribe:: Department:: Library ServicesLocations:: Binghamton, NYPosted:: Dec 9, 2025Closes:: Open Until FilledType:: Full-timeRef. No.:: 04805Position ID:: 195446About Binghamton University:Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.Job Description:Budget Title: Instructional Support Associate (SL-2)Salary: $51,261 -- $61,261 (commensurate with experience)The Binghamton University Libraries provides research collections in electronic (over 2 million and growing) and print (1.7 million items) formats with an extensive array of databases and e-packages (over 400), archival and distinctive printed materials in Special Collections as well as services with a variety of student-centered study spaces. With three public locations (Glenn G. Bartle Library, Science Library and the University Downtown Center Library) and an off-site Collections Management Facility (CMF), our aim is to provide access to primary research materials and resources befitting an R1 research institution.The Support Associate for Storage and Delivery Services is responsible for contributing to the successful delivery of library services, such as, but not limited to, accessioning/deaccessioning materials at the CMF, borrowing and lending of materials, copyright review, inventory of physical materials, physical collection relocation/shifting projects, scanning and digital delivery of materials. They may serve formally as student supervisors, but more likely serve as a resource for student assistants, who provide supplemental support in completing departmental tasks.The position reports to the Assistant Director for Storage and Delivery Services.Duties and Responsibilities: Prioritizes borrowing and document delivery and moves to lending as time allows.Directly processes interlibrary loan borrowing requests (verifies request citations; searches Libraries' databases, and other bibliographic utilities. Searches for and processes returnable and non-returnable items. Ensure that the material is supplied or cancelled if it cannot be obtained). Verifies and submits ILL purchase on demand requests to supervisor.Maintains Borrowing and Document Delivery workflows by acting as a point of contact for the ILLiad Staff and Customization Managers; overseeing maintenance of the Customization Manager which includes regularly reviewing and updating email templates, routing rules, and departments; overseeing and implementing regular updates to Custom Holdings groups/paths in ILLiad/OCLC, Borrowing and Document Delivery documentation, printable documents.Directly processes interlibrary loan lending and document delivery requests; this includes retrieving items from stacks, scanning articles, and loaning physical items.Provides exemplary direct customer service, including assisting with access to resources, and making appropriate referrals. This includes, but is not limited to, answering inquiries via phone, email, chat, ticketing system, and the like.During slow periods, directly contributes to accessioning and deaccessioning and inventory processes for the Collection Management Facility; provides routine reports on findings and offers solutions, when requested by supervisor.Performs inventory of the print collection at various locations as time allows.Participates in a work culture that promotes diversity and anti-racism and actively works to eliminate or mitigate the effects of systemic racism and bias.Participate in Library and University committees as appropriate.Requirements:Bachelor's Degree (or higher)Experience working with Microsoft Office or Google Workspace applications for communication and productivityAbility to work effectively with a variety of people in a busy office settingPreferred:Experience working in librariesExperience with library software such as Alma or ILLiadUnderstanding of the importance of confidentiality of library recordsVisa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.Additional Information:Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.Binghamton University is a tobacco-free campus.Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected] information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/Cover letters may be addressed "To the Search Committee."Postings active on the website, accept applications until closure.For information on the Dual Career Program, please visit:https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.htmlEqual Opportunity/Affirmative Action EmployerThe State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.Application Instructions:All applicants must apply via Interview Exchange: https://binghamton.interviewexchange.com/jobofferdetails.jsp?JOBID=195446Deadline for Internal Applicants: Deadline for External Applicants: Open until filledReview of applications will begin January 2, 2026 and continue until the vacancy is filled.Please submit:Resume,Cover letter, andContact information for three professional referencesYou may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.