Support Lead, ServiceNow IRM and GRC at KellyMitchell Group

Job Summary:Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois.Duties:Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutionsServe as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modulesManage a backlog of enhancements and defects, prioritizing items based on impact and business needsProvide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teamsRespond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolutionInvestigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutionsImplement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustmentsProvide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalitiesAssist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance statusParticipate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validatedMaintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environmentManage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholdersDesired Skills/Experience:Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience5+ years of hands-on experience with ServiceNow IRMExtensive experience with GRC processes, specifically in a support or maintenance capacityProven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environmentExperience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA)Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNowExcellent communication and problem-solving skillsAbility to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholdersBenefits:Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offeredThe approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.