Support Services Manager (Interim) at Jobs for Humanity

POSITION PURPOSE AND SUMMARY:The Interim Support Services Manager is a temporary position (Jan 5 2026 - June 1 2026)within The Hidden Genius Project implements the holistic caremanagement model according to the Support Services strategy. The Support Services Managerensures that student participants in The Hidden Genius Projects Intensive Immersion programreceive comprehensive services driven by their expressed needs in support of successful programretention completion and transition. Hence they are primarily responsible for conducting thestudent and family intake process (which includes demographic data collection and assessment ofneeds) and working with students and families to develop and manage the Individualized CarePlans; and coordination of care including problem-solving helping students navigate servicesservice referral and occasionally coordinating workshops on various student success themes (i.e.Post Secondary Planning; Life Skills Planning and Organization etc...). Additionally they coordinatewith and work collaboratively with the Programs and Operations staff. The Hidden Genius Projectseeks to provide a holistic care model that is strengths-based and is culturally responsive to theneeds and goals expressed by our youth and family participants the Support Services Managerserves as a critical contributor toward this end. Accordingly it is vital that they continually exerciseingenuity enthusiasm ethics and a deep commitment to continual learning within an excitingstartup environment. Finally the Support Services Manager supports and works as part of adynamic communicative and supportive team of staff volunteers and Board members committedto their success. This is the consummate role for the social change agent with a creative andentrepreneurial spirit.MAJOR AREAS OF RESPONSIBILITY:Please note that Areas of Responsibility generally pertain to support of a specific site (to bedescribed and assigned by the Supervisor) Provide Care Management Services- Implement student Care Coordination Model inresponse to student and family needs. Develop and maintain a positive rapport with youthand family participants identify resources and services in response to student needs and facilitate healthy linkages to resources through service referral to external partners. Provideone-on-one student support through care management services. Assist with basic needresources in support of successful youth participation in the Immersion Program (i.e. snacksand meal services). Mentorship and Positive Student Experience Develop rich one-to-one connections withImmersion participants. Through mentorship relationships identify holistic participantneeds as they arise and strategize with The Hidden Genius Project staff to develop a plan toaddress them. Solicit participant and parent/guardian feedback to guide responsiveprogrammatic improvements to maximize participant enjoyment and success. Training Technical Assistance and Facilitation Train The Hidden Genius Project staffand volunteers on relevant human service topics best practices and methods. Engagerelevant external stakeholders to leverage resources and develop partnerships towardsmeeting youth and family participant needs. Collaborate in designing strategies to scaleimpact and/or support systems-level implementation. Facilitate training and/or conveningsfor adults interested in providing technology education and direct services to youth. Trainvolunteers to support classroom and Catalyst activities and manage them within thosesettings. Intake Process Management - Oversee distribution and collection of Intake documents.Support all cohorts in the intake documentation process document process.o This includes working with the Support Services team to update documents andutilize e-signing process for document distribution  Support Services Protocol Management - Review and update Support Services Protocolas necessary in collaboration with the Support Services team. Collaboration with College Access Team -Engage College Access Fellow and AlumniSupport Coordinator to coordinate on Genius outreach data distribution and holisticservice delivery.o This may include having Youth Care Coordinators provide outreach to Genius alums Youth Care Coordinator Management - Manage work plan scheduling training andactivities of Alumni Youth Care Coordinators to ensure effective caseload management andadequate coverage. Hidden Genius and Family Event Coordination - Oversee the coordination of Genius andFamily activity events. Coordinate Genius Family Meetings - Drive implementation of intake quarterly and exitmeetings for Geniuses and families. Conduct additional meetings as needed. Oversee the day-to-day operations of Support Services - Work with Support Servicesstaff to collect and input the necessary data pertaining to youth across all Immersion  Program cohorts into our MIS Salesforce. Implement a reporting system for necessary teammembers i.e. leadership team and Board members. Other duties as assignedGENERAL RESPONSIBILITIES: Serve as an exceptional role model mentor and champion to The Hidden Genius Projectyouth and family participants. Communicate effectively (via email phone and/or postal mail) and in a timely manner withall relevant constituencies including participants and their parents/guardians. Act as dynamic ambassador to The Hidden Genius Project within the community Qualifications : QUALIFICATIONS SKILLS AND ABILITIES:Required Excellent leadership abilities High comfort level with technology Experience working and communicating effectively with urban underserved and/orlow-income youth Intense commitment to the life success of Black males and boys and men of color Experience mentoring and working closely with Black male youth Can do attitude and ability to work as part of a team Willingness to develop differentiated learning experiences Ability to prioritize organize and delegate effectively required. Ability to receive feedback and engage in continuous self-improvement Ability to adapt to a dynamic rapidly-changing work environment Ability to build positive relationships with all important constituencies Firm belief in personal accountability producing measurable outcomes and sustaining highexpectationsDesired Bachelors Degree plus relevant credential (Masters in Social Work) 3 or more years of experience with direct service case management 3 or more years of experience providing youth services Commitment to achieving The Hidden Genius Projects mission and vision Excellent writing communication presentation and group facilitation skillsROLE OVERVIEW: Role Location: Chicago IL  Reports to: Reports to Support Services Director (based in OaklandCA).  Manages: Interns and volunteers (including coordination tasks) Status: Exempt Schedule: Full Time (minimum 40 hours per week); starting by February 2023; workingevenings and weekends as neededAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time Key Skills Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce Experience: years Vacancy: 1