Support Staff Supervisor at Fred Hutchinson Cancer Center

OverviewFred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.With a track record of global leadership in bone marrow transplantation HIV/AIDS prevention immunotherapy and COVID-19 vaccines Fred Hutch has earned a reputation as one of the worlds leading cancer infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology infusion radiation proton therapy and related services and network affiliations with hospitals in five states. Together our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.At Fred Hutch we value collaboration compassion determination excellence innovation integrity and respect. Our mission is directly tied to the humanity dignity and inherent value of each employee patient community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.The support staff supervisor is primarily responsible for the oversight of daily operational activities within the clinic and the staff teams working in the department. This includes the recruitment training and performance management of staff as well as daily operational performance and serving as a liaison with management and staff.This position is full time salaried. Location is onsite in-person.ResponsibilitiesParticipates in the recruitment process for new staff including the development and oversight of orientation.Conducts staff performance management activities which includes evaluating and providing feedback on performanceDevelops staff training and participates in training deliveryOversees the daily work of the support staff assists staff in prioritizing workloads when necessary and ensures appropriate daily staff coverageEncourages and fosters an environment of continuous performance improvementsServes a primary escalation point for troubleshooting and resolving issues surfaced by front line staffMay assist in the onboarding of staff and/or providersCommunicates relevant information to both managers and frontline staffOversees the development of policies and procedureMaintains a working knowledge of all support staff responsibilities and provides coverage as neededQualificationsRequired:High school graduate or equivalentAt least three years of relevant experience with a proven track record of increasing responsibility; healthcare experience preferred.Ability to manage sensitive situations with discretionAbility to demonstrate sensitivity and empathy in an emotionally challenging environmentAbility to provide effective and timely feedback on staff performanceAbility to communicate verbally in person on the phone and in writing in a clear concise and professional mannerAbility to apply active listening skillsAbility to work in a high pressure deadline oriented and complex health care environmentAbility to prioritize work assignments and adjust tasks as neededAbility to identify and triage issues appropriately.Ability to collect and analyze data for performance and service metricAbility to use a mouse navigate computer programs and use email in a business setting.Preferred:Associate or Bachelors degreeProficient in utilizing an electronic medical record systemProficient in utilizing an electronic patient scheduling systemProficient in call distribution software (For Intake/Imaging Scheduling/Information technology only)Familiarity with medical terminologyThe annual base salary range for this position is from $80172.00 to $104.249.00 and pay offered will be based on experience and qualifications.This position is full-time salaried.This position is not eligible for H-1B sponsorship at this time.Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health well-being and financial security. Benefits include medical/vision dental flexible spending accounts life disability retirement family life support employee assistance program onsite health clinic tuition reimbursement paid vacation (12-22 days per year) paid sick leave (12-25 days per year) paid holidays (13 days per year) paid parental leave (up to 4 weeks).Additional InformationWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race color religion creed ancestry national origin sex age disability (physical or mental) marital or veteran status genetic information sexual orientation gender identity political ideology or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process please send a request to Human Resources at or by calling .Required Experience:Manager Key Skills Bidding,Fund Management,Gallery,Hotel Front Office,Airlines,Arabic Employment Type : Full-Time Department / Functional Area: Administrative Support Experience: years Vacancy: 1 Monthly Salary Salary: 104 - 80172